Lockbox Process Specialist II

Work Location Mount Laurel, New Jersey, United States of America Hours 20 hours per week (Part-Time) Pay Details $22.00 - $27.75 USD per hour Line of Business Personal & Commercial Banking Job Description Payments & Deposit Operations Representative I. Provide a broad range of operational support and perform general to specialized transactions and other processing activities for own Operations function. Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes. Schedule Primarily On-Site - New Jersey - Part-Time; Sunday, Tuesday & Wednesday - 7:30 AM-4:00 PM EST Depth & Scope Works within well-defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework and generally with limited financial impact Completes standard transactions using a limited number of systems and/or applications Executes through a prescribed, established or documented set of parameters/procedures Limited to low decision-making authority Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion Limited or first level (initial) interaction with internal partners Focus of work is on the completion of day-to-day processes or activities however may include weekly or monthly routine activities Requires entry or working level knowledge of processes/procedures Education & Experience High School diploma Customer Accountabilities Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained Identifies opportunities to improve service delivery Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels Interacts with partners by responding to requests in an effective and timely mannerUses effective relationship skills when communicating with partners/colleagues/customers Shareholder Accountabilities Completes assigned workload to meet SLA requirements for service and productivity Understands and applies operating policies and procedures Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate Supports the timely and accurate completion of business processes and procedures Escalates non-standard or high-risk activities as necessary Supports and participates in process improvement opportunities Ensures necessary due diligence to support the accuracy of all transactions/activities Be knowledgeable of and complies with Bank Code of Conduct Employee/Team Accountabilities Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment Supports the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and shares ideas Participates in personal performance management and development activities, including cross training within own team Keeps others informed and up to date about all relevant or useful information related to day-to-day activities Contributes to a fair, positive and equitable environment that supports a diverse workforce Acts as a brand ambassador for function and the bank, both internally and/or externally Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Continuous Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Occasional Sitting - Continuous Standing - Occasional Walking - Occasional Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Never Squatting - Occasional Bending - Occasional Kneeling - Never Crawling - Never Climbing - Never Reaching overhead - Never Reaching forward - Occasional Pushing - Never Pulling - Never Twisting - Never Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous Benefits Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Equal Opportunity Statement TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Accommodation If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. #J-18808-Ljbffr Empowered Cities