Service Coordinator

Job Description

Job Description

On Q Property Management is looking for a full-time Service Coordinator to join our team in Gilbert, AZ!

We are a fast-growing property management company focused on customer service, communication, and technology. Our company culture allows employees to maximize their job satisfaction by contributing their ideas, input, and innovation. This is a 100% in-office role so we can maximize the collaboration that is a foundation to our culture! One of the most important characteristics of our team is that we love what we do! On Q PM is a place for amazing people to work hard and be rewarded for hard work.

As an integral part of the On Q flow, Service Coordinators help to facilitate property maintenance and work order requests alongside the assigned Property Manager.

Job Responsibilities:

• Effectively communicate with 3rd party vendors, owners, and residents
• Respond within expected timeframes to all emails and voicemails
• Answer inbound calls per call and answer rate expectations
• Manage vendor relationships and drive competitive pricing to ensure quality standards are met
• Present estimates to clients and receive bid approvals
• Monitor and facilitate work orders up until the point of completion
• Ensure work orders and/or projects are completed promptly
• Update and monitor dashboards for new and existing work orders
  
• Other duties as assigned

Job Requirements:

• Excellent written and verbal communication skills
• Customer Service Champion
• Strong multi-task, prioritization, and organizational skills
• Ability to adapt to new technology, software, and systems swiftly
• 6+ months of experience in a customer service, coordination, or dispatch role
• Active AZ Real Estate License * preferred, but not required*

Company Perks:

• Company-sponsored Medical, Vision, and Dental Insurance plans
• Free Life Insurance
  
• Free Employee Assistance Program
  
• Free Long Term Disability Insurance
• Paid Time Off 
• Paid Holidays
• 401k Matching
• Free Gym Membership
• The opportunity to get your real estate license for FREE