Order Coordinator - Parts/Products Team

Job Description

Job Description

Are you looking for a great company with great people, a place you can retire from someday? If a position where you can directly impact the success of an organization and share in that success as an  Employee Owner sounds like a refreshing opportunity, then check us out. Together we build our future!

Cogent is currently seeking an  Order Coordinator . The ideal candidate will have an associate’s degree (minimum) along with previous experience in a customer service/order coordination/scheduling position. We are passionate about helping customers and the communities where we live and work and pride ourselves on being respected, innovative leaders in our industry.

What we value:

• Intelligent, entrepreneurial, and industrious individuals looking to apply themselves creatively
• Individuals who are comfortable speaking up, sharing ideas, and driving change
• Energetic teammates looking for more than just a job to pay the bills
• Passionate individuals who naturally do more than is asked

Typical duties of an Order Coordinator include:

• Reviews orders for accuracy and completion. Clarifies invalid and unclear order requirements with sales staff
• Enters all sales orders from Application Engineers into our ERP system
• Places orders with vendors to purchase customer orders
• Computes prices, shipping costs and any appropriate discounts
• Handles inbound calls from customers, vendors and sales personnel
• Provides sales quotes for parts to customers from vendor provided resources
• Determines appropriate timing of orders to ensure timely delivery and cost savings
• Verifies and updates customer information
• Checks customer account for credit and outstanding payments
• Informs customer and/or salesmen of shipping date and any possible delays
• Accurately prepares invoices in our billing system
• Electronically files copies of all orders received
• Adheres to productivity standards to ensure all orders are handled in a timely and efficient manner
• Customer Service is KEY; you will have contact with customers on a daily basis

Qualified candidates will have the following knowledge, skills and abilities:

• Proficient in MS Office Word, Excel and Google Drive and Gmail
• Fast paced self-motivator who promotes teamwork among co-workers
• Ability to multi-task such as simultaneously using telephone and computer skills
• Must have a general knowledge of basic mathematical computations
• Ability to sit for extended periods while typing and reading on the computer
• Experience using Epicor Prophet 21 or similar ERP software programs preferred
• Experience using Salesforce or similar CRM preferred

Why Work With Us?

At Cogent, you’re not just an employee—you’re an owner . Our team of employee-owners is committed to building prosperous communities and delivering innovative fluid processing solutions. We serve a wide range of markets including industrial, municipal, and commercial sectors through our family of trusted brands.

We Offer:

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• Medical, Dental, Vision & Life Insurance
• Generous PTO, Paid Holidays & Volunteer Time Off
• Career Development & Advancement Opportunities
• A Culture That Values Innovation, Collaboration, and Respect

Make Your Mark with Cogent

This is more than just a coordination role—it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.

Apply today and help us build something exceptional—together.