Counter Sales Associate

Counter Sales AssociateJoin Johnstone Supply | Balsan Group, a fast-growing HVACR distributor where customer service, product knowledge, and teamwork drive success. We are looking for a high-energy, detail-oriented Counter Sales Associate who thrives in a fast-paced environment and takes pride in delivering exceptional customer experiences. At Balsan Group, you'll be part of a team where your growth is supported and your contributions matter every day.What You'll DoCustomer ServiceGreet and assist customers in finding the right HVAC productsAnswer questions regarding products, pricing, availability, and applicationProvide timely, professional support for customer inquiries and concernsRecommend solutions based on customer needsProvide accurate inventory availability informationSales SupportProcess sales transactions accurately using POS systemsGenerate new and repeat business through strong product knowledgeProvide pricing, quotes, discounts, and tax calculationsUpsell additional products and solutions when appropriateFollow up on sales inquiries and leads to drive additional businessTechnical SupportAssist customers with basic HVAC product and application questionsRefer more complex technical issues to TSA or appropriate team membersInventory & AdminMonitor stock levels and communicate replenishment needsAssist with stocking shelves and maintaining organized inventorySupport general administrative tasks (data entry, filing, phone/email support)Maintain accurate records of transactions and customer interactionsWhat We OfferCompetitive payMedical, dental, vision, and prescription coverageBonus opportunitiesImmediate PTO accrualPaid holidays401(k) with company matchGrowth and development opportunities in a rapidly expanding companyWhat We're Looking ForRequiredHigh school diploma or equivalentStrong communication and interpersonal skillsAbility to multitask in a fast-paced environmentStrong attention to detailBasic computer and software proficiencyAbility to lift up to 75 lbs and perform physical counter/warehouse tasksPreferred2+ years of customer service or sales experienceNice to HaveHVAC industry experienceWho We AreJohnstone Supply | Balsan Group is a leading HVACR distributor serving contractors across PA, MD, MA, ME, VT, NH, and NY. We are growing rapidly and focused on delivering exceptional service through innovative ordering options, fast delivery, Will Call pickup, and strong technical support.