Service Call Center Agent

Service Call Center Associate

If you enjoy helping people, staying busy, and growing with a team that invests in you, Grants Pass Toyota wants to meet you!

This Service Call Center Associate role is perfect for someone who thrives in a fast-paced service environment and values long-term opportunity.

This position pays $17 per hour. Plus bonuses!

Every employee at Grants Pass Toyota, is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Growth opportunities
• Paid Training
• Full suite of medical benefits
• 401k
• Family owned and operated
• Discounts on vehicles/ products and services

Responsibilities

• Answer phones professionally and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Place outbound service reminder calls as needed
• Schedule inbound callers service appointments
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently
• All other duties as assigned

Qualifications

• Strong customer service and communication skills (phone, in person, and written)
• Ability to multitask and stay organized in a high-volume, fast-paced setting
• Comfortable answering phones, scheduling appointments, and greeting customers
• Basic computer skills (email, calendars, data entry; dealership software a plus)
• Reliable, punctual, and professional demeanor
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn
• Coach-able and open to feedback
• Strong work ethic and attention to detail
• Interest in career growth and promotion from within
• Ability to stay calm and friendly under pressure

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.