Shift Lead-Opening/Closing Required

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Training & development

Position Summary: 
The Nothing Bundt Cakes (NbC) – Lead/Key Holder creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, maintains bakery operations and sells our delicious cakes. The Lead/Key Holder may be the first point of brand contact in our bakery and serves an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Lead/Key Holder embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

· When fulfilling the role of the Guest Service Representative, promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC SWEET Steps of Service to create a superior guest experience.
· Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
· Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
· Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
· Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
· Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
· Assists the Crafter in preparing cake decorations and packaging supplies as needed.
· Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
· Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
· Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
· Effectively utilizes measuring instruments, commercial-grade or handheld mixer and pastry bag to frost cakes.
· Prioritizes cake pre-orders according to schedule and frosts cakes for walk-in guest orders accordingly.
· Ensures an adequate supply of frosted cakes are available for guests in the bakery display case and helps maintain appropriate frosting and frosted cake par levels.
· Adheres to the proper packaging, labeling and storage of frosted cakes as well as product rotation standards, and helps maintain frosting and refrigeration logs.

• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries. 

· Manages minor issues that arise without the presence of the manager, area manager or operator/owner (including issues with guests, employees {non-human resources related} and/or facility).
· Extensive NbC bakery holiday experience including an understanding of holiday processes and procedures. Ability to move between various positions during holiday operations.
· Ability to supervise and ensure all opening and closing tasks are completed (including securing the bakery through alarm activation and locking all doors).

• Co-facilitates the opening and closing of the bakery, including cash-drawer opening and/or closing, balancing and bank deposits. 

· Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
· Maintains a consistent work attendance and punctuality record.
Weekend, opening & closing shifts are required.

Core Values and Competencies: 
· Servant’s Heart 
o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
o Keeps the good of the team or guest ahead of personal interests or gain.
o Displays humility and empathy in interactions with others.

· Spirit of a Champion 
o Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
o Operates with a strong sense of urgency and adheres to NbC brand standards.

· Genuine Connections 
o Projects warmth, enthusiasm and optimism that attracts others.
o Builds positive, productive relationships with all team members.
o Listens actively and communicates openly, clearly and respectfully.
 
Knowledge, Skills and Abilities:
· Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
· Enjoys interacting with diverse people and excels at providing a superior guest experience.
· Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
· Is diligent, organized and self-motivated.
· Has the ability to understand and carry out oral and written instructions and request clarification when needed.
· Is comfortable with new technology and has the ability to operate the Toast point-of-sale system.
· Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
· Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements:
· Applicants must be 18 years of age or older.

· While no formal education or work experience is required, previous experience as a shift leader at a NbC bakery, restaurant or retail store is a plus.

Work Availability: 
Applicants must have open availability/flexible scheduling.