Credit Solutions Advisor - Flatiron

We are looking for a dedicated Lending Specialist responsible for originating residential mortgage loans for clients at the financial center. The role involves delivering First Mortgage and HELOC products in person or by phone, and may include other banking products such as Auto Loans, Credit Cards, and core banking offerings. Key Responsibilities Provide specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Build and deepen relationships with new and existing clients by leveraging the full capabilities of the bank. Analyze the client's financial needs and recommend services that best align with their unique priorities. Present potential home lending product solutions, submit the mortgage application, assist clients with gathering supporting documentation, and keep clients informed through outbound calls, email, and online messaging. Perform outreach and pipeline management activities and conduct consistent follow‑up routines to meet client needs. Respond to client requests and make referrals to appropriate internal partners based on client needs. Partner with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to associate‑level associates regarding delivery of an exceptional client experience. Required Qualifications Minimum of 2 years of mortgage origination experience or equivalent experience demonstrating the ability to assess client needs, leadership ability, build trust, deepen relationships, and/or self‑source business combined with a proven record in consultative sales and delivering tailored financial solutions. Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively. Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone. Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information. Has effective customer service skills with ability to manage the full client end‑to‑end experience and problem resolution. Strong written and verbal communication skills. Ability to handle ambiguity and adapt to changing circumstances. Dedicated, enthusiastic, driven and performance‑oriented; possesses a strong work ethic. Can be flexible to work weekends and/or extended hours as needed. A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally. Ability to learn and understand technology. Demonstrates a commitment to professional ethics, including thorough regulatory due diligence and compliance with all federal and state policies. Desired Qualifications Experience in a loan origination role in a retail environment and knowledge of mortgage products (Conventional, Jumbo and HELOC, Government). Knowledge of credit and home lending requirements. Experience working in a financial center where goals were met or exceeded. Knowledge in analyzing and comprehending complex financial data and providing financial alternatives. Knowledge of banking products and services. Solid time‑management skills and ability to organize, prioritize and perform multiple tasks simultaneously. Understanding of structuring, processing, underwriting and closing procedures. Familiarity with federal regulations governing real estate lending, FHA and HUD guidelines. Knowledge of other lending products (credit card, vehicle loans). Strong computer skills including MS Office and experience with laptop technology. Key Skills Client Management Client Solutions Advisory Customer and Client Focus Referral Identification Risk Management Client Experience Branding Credit Documentation Requirements Credit and Risk Assessment Pipeline Management Referral Management Attention to Detail Collaboration Issue Management Prospecting Relationship Building Basic Information Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent. Shift: 1st shift (United States of America). Hours Per Week: 40. Pay: $25.00 – $29.61 hourly, plus potential formulaic incentive plan. Benefits: Eligible for industry‑leading benefits, paid time off, and support for physical, emotional, and financial wellness. All employees engaged in residential mortgage loan originations must register with the federal SAFE Act registry and remain in good standing. Failure to obtain or maintain SAFE Act registration may result in disciplinary action up to and including termination. #J-18808-Ljbffr Bank of America