Lead Hostess
CARILLON HOTEL MANAGEMENT LLC
Job Summary
- Primarily responsible for welcoming and warmly greeting guests arriving and departing Carillon Miami Wellness Resort. Handles reservation requests, manages the efficient and timely seating of our guests, and assists to control the flow of the dining room.
- Supervised by the Food & Beverage Managers.
- Warmly and graciously greets all guests upon arrival, practicing guest recognition whenever possible. Instill these practices among the restaurant hosts/hostesses.
- Assists arriving and departing guests with special requests such as, accommodating highchairs, wheelchairs, strollers, umbrellas, raincoats, among other.
- Handles reservations for individuals and large parties, special functions and events updating these on our reservation system with guest preferences.
- Answers telephone calls and requests through our Team's app for the restaurant utilizing stipulated luxury standards and telephone etiquette.
- Practices guest recognition, remembering guests name and preferences, initiating the dining experience with a personalized touch. Record and share preferences through our system and while participating of line ups.
- When immediate seating is limited, manages the waiting list, providing guests with estimated waiting time and offers alternatives of seating and consumption while waiting.
- Seats guests based on established guidelines and guest preferences while balancing customer flow into server sections.
- Informs server and managers of special requests and pertinent information pertaining to guests. Coordinates with concierge when requests are made for special occasions including amenities, balloons, flowers, among other.
- Inspects table for proper presentation and completeness including directions on how to access our menus.
- Monitors and observes guests dining experience, relaying messages to servers and server assistants or management as needed.
- Thanks guests upon leaving, inviting them to return and soliciting feedback on their experience.
- Performs service recovery as required to ensure complete guest satisfaction.
- Ensures all seating areas are set up according to floor plan and discuss the sections with the team during line up.
- Ensures cleanliness of dining room area and coordinates with server assistants to clean it.
- Ensures all menus are up-to-date, clean, and free of tears, stains or other damages.
- Knowledgeable and conversant on all food and beverage products and hours of operations of hotel services and outlets.
- Responds promptly and courteously to any internal or external request.
- Ready and willing to assist servers and server assistants as situations arise.
- Learn basics of the POS System as to assist the floor staff.
- Available to fill in as needed to ensure the smooth and efficient operation as directed by management.
- Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
- Performs other job-related duties as needed.
- Adheres to Carillon Miami Wellness Resort and participating hotel marketing organizations standards.
- Must be able to communicate clearly and effectively with guests in person or on the telephone and perform basic typing.
- Must be great at remembering names and faces.
- Must be able to read, write and speak English.
- Bi-lingual (English/Spanish) is a plus.
- Must possess a personable, cheerful demeanor; be well groomed and able to remain calm under pressure.
- Guest service skills or training are preferred.
- Must possess pride in Carillon Miami Beach Standards of food service.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Lead Hostess in Miami Beach, FL vacancy
- ...as much a feast for the eyes as it is for the palate. The Role: We are seeking a polished, professional, and energetic Lead Host/Hostess to serve as the face of our restaurant. This role is perfect for someone who thrives in a high-volume, upscale environment and...SuggestedShift work
SF MIAMI LLC
Miami, FL9 days ago - ...POSITION OVERVIEW We are seeking a polished and service-driven lead host to support exceptional guest experiences in a fast-paced luxury dining environment. This role requires strong leadership, organization, and communication skills, along with a genuine passion for...SuggestedFlexible hoursAfternoon shift
Riviera Dining Group
Miami Beach, FL4 days ago $35 - $45 per hour
Job Description Job Description Job Description Hillstone Bal Harbour is currently seeking Maître d’ / Greeter candidates to join our successful team. Energy, poise, and an elevated sense of personal style are important. Medical/dental benefits are available...SuggestedFull timePart timeWeekend workHillstone
Miami Beach, FL2 days ago- As a Valet Supervisor you will ensure the safe and efficient parking operations of the hotel, while delivering service that exceeds our customer/client's expectations. Essential Functions Assist the Director of Valet with employees' schedules, coach and counsel...Suggested
Grand Beach Hospitality Group
Miami Beach, FL3 days ago - ...workplace. JOB DESCRIPTION Highly acclaimed, Nobu Miami Beach is looking to expand the Front of House team. We are looking for Host/Hostesses who are professional, hard working and have the ability to multi-task. We are a fast paced restaurant, all host/hostesses must be...SuggestedWork at officeLocal areaWeekend workAfternoon shift
Nobu
Miami Beach, FL11 hours ago - Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris...
Fontainebleau
Miami Beach, FL3 days ago $18 - $20 per hour
Join A Winning Team! Host (Upscale / Fine Dining) This isn't just your next job – it's your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest's experience the moment they walk through our doors! We offer structured...Flexible hoursGolden Nugget Hotels & Casinos
Miami Beach, FL9 hours ago- ...TROPEZON LOUNGE • SOUTH BEACH • NOW HIRING The First Impression. Host / Hostess You're the reason guests feel welcome before they even sit down. Part-Time & Full-Time South Beach Restaurant Warm welcomes. • Cool energy. • Great tips. • Even better...Full timePart timeImmediate startFlexible hoursShift workNight shiftWeekend workAfternoon shift
Lost Boy and Co
Miami Beach, FL11 hours ago - ...Hostess/Host Position Papi Steak (Miami), a Groot Hospitality venue, employs team members who demonstrate a passion for hospitality and dedication to company values and guest service. We are a diverse organization that provides the opportunity to excel in a fast-paced...Full timeImmediate startShift workAfternoon shift
Groot Hospitality
Miami Beach, FL5 days ago - Job Title The Setai. Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location. The Setai offers a refreshing balance between the sizzling South Beach scene...Full timeTemporary work
The Setai & Herbert Samuel Hotels
Miami Beach, FL11 hours ago - ...Join our team as a Host/Hostess at Carillon Miami Wellness Resort! Provide exceptional guest service, manage reservations, and create a warm, welcoming dining experience. Ideal for personable, detail-oriented individuals with a passion for hospitality and guest satisfaction...Immediate start
CARILLON HOTEL MANAGEMENT LLC
Miami Beach, FL10 hours ago - Job Description POSITION SUMMARY Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any ...Part timeWork experience placement
Marriott International Inc
Miami Beach, FL3 days ago - ...tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse...Daily paidWork at officeImmediate startFlexible hoursShift work
Schulte
Miami Beach, FL13 hours ago - ..., education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count....Flexible hoursNight shiftWeekend work
Kimpton Hotels & Restaurants
Miami Beach, FL3 days ago $18 - $20 per hour
Overview JOIN A WINNING TEAM! Host (Upscale / Fine Dining) This isn't just your next job - it's your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest's experience the moment they walk through our doors! We offer...Flexible hoursLandry's
Miami Beach, FL4 days ago- ...Hostess Position As a Hostess, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to warmly greet and seat guests, ensuring they feel welcomed and valued from the moment they enter...Shift work
Santorini by Georgios
Miami Beach, FL4 days ago - ...Position: Hostess/Greeter Department: Food and Beverage Job Summary The Hostess is primarily responsible for managing floor flow and handling reservation bookings. This role includes greeting and seating guests while following food and beverage standards...Flexible hours
Grand Beach Hospitality Group
Miami Beach, FL13 hours ago - ...Luxury Lifestyle Hostess We are building world-class luxury brands in cigars, fine dining, and entertainment, and we're seeking a polished, professional Hostess to join our team. This is a rare opportunity to be part of one of Miami's most ambitious premium lifestyle...Flexible hoursNight shift
Nicabanos
Miami Beach, FL5 days ago - ...Hostess - Gianni's Restaurant (Miami Beach) Gianni's Restaurant at The Villa Casa Casuarina is seeking a professional, polished, and guest-focused Hostess to be the welcoming face of our iconic luxury dining destination. The Hostess plays a key role in creating exceptional...Full timeWeekend workAfternoon shift
The Setai & Herbert Samuel Hotels
Miami Beach, FL13 hours ago - Job Title The Setai. Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location. The Setai offers a refreshing balance between the sizzling South Beach scene...Full timeTemporary workAfternoon shift
The Setai & Herbert Samuel Hotels
Miami Beach, FL12 hours ago - Property Description Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury...Flexible hours
Eden Roc Miami Beach
Miami Beach, FL5 days ago - ...to include data, procedure/workload volume reports, and any other assigned reports or documentation as requested. Attends monthly lead's meetings, as well as any additional required meetings, as requested or scheduled by the Manager or Director. Demonstrates...
Mount Sinai Medical Center of Florida
Miami Beach, FL1 day ago - ...Cafe Team Lead As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical...Full timeImmediate start
Mount Sinai Hospital
Miami Beach, FL9 hours ago - ...VIP Guest Experience Lead The Palms Hotel & Spa - Miami Beach, FL 33140 Overview Position Type Full Time Category Hospitality - Hotel Description The Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability...Full timeWork at officeLocal areaFlexible hoursShift workAfternoon shift
The Palms Hotel & Spa
Miami Beach, FL12 hours ago - Recreation Attendant Join our team as a recreation attendant at our luxurious resort! We are seeking a fun, energetic and passionate individual to provide outstanding service to our guests. As a recreation attendant, you will have the opportunity to interact with guests...Flexible hours
Davidson Hospitality Group
Miami Beach, FL12 hours ago - Team Member As a team member, you'll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and ...Shift work
Whistle Express Car Wash
Miami Beach, FL4 days ago - ...orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! SOME OUR SWEET SHIFT LEADER PERKS: * Flexible part-time work...Part timeWork experience placementFlexible hoursShift workNight shift
Insomnia Cookies
Miami Beach, FL13 hours ago - .... We are committed to being America's best first job. Let's talk. Make your move. See a day in the life of a Guest Experience Lead at McDonald's Requirements: We believe in letting you do you. If you're looking for a part-time job that supports your full-...Full timePart timeLocal area
McDonald's
Miami Beach, FL2 days ago - ...management is not present. Reports disciplinary issues and customer complaints to management. Job ID: 1815801BR Title: Shift Lead Company Indicator: Walgreens Employment Type: Overnight Job Function: Retail Full Store Address: 2300 COLLINS AVE,...Hourly payWork experience placementSeasonal workWork at officeLocal areaFlexible hoursShift workNight shiftAfternoon shift
Walgreens
Miami Beach, FL4 days ago - ...Lead, Visual The Visual Merchandising Lead (Visual Lead) position will partner with management and District Visual Manager to execute the store's visual merchandising and display strategy. Assist management in modeling and coaching visual team on routines and disciplines...Full timePart timeSeasonal workH1bLocal areaRelocation packageFlexible hoursShift workWeekend work
Williams-Sonoma
Miami Beach, FL2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead Hostess. Be the first to apply!
