BDC Agent Specialist

Are you a customer-focused communicator with a knack for building rapport over the phone? Join our growing team in Burien as a Sales or Service BDC (Business Development Center) Agent. You will be the voice of our sales or service department, helping clients achieve their purchase goals or keep their vehicles safe and reliable!The OpportunityWe are looking for a highly motivated, articulate, and resilient Automotive BDC Agent to join our growing team. You will be the first point of contact for our customers, handling outbound communications across phone, text, and email. Your primary mission is to build rapport, answer customer inquiries, and schedule high-quality appointments for our sales and service departments.What You’ll Do (Responsibilities)Manage Customer Leads: Achieve customer engagement with sales leads and maintain customer service with existing service databaseSchedule Appointments: Book and confirm sales or service and maintenance appointments while matching customer needs with advisor availabilityProactive Outreach: Make outbound calls to drive customer engagement, book appointments for sales consultants and remind clients of routine maintenance, safety recalls, and upcoming service specialsUpdate CRM Systems: Accurately log customer interactions, vehicle details, and notes into our dealership softwareDeliver Elite Customer Service: Address customer questions with empathy, professionalism, and a positive attitudeWhat We’re Looking For (Qualifications)Strong verbal and written communication skills with a friendly, confident phone demeanorTech-savvy with the ability to multitask across various software platforms and multi-line phone systemsPrevious experience in automotive dealerships, call centers, or customer service is a massive plusHighly organized, self-motivated, and capable of thriving in a fast-paced environmentSpanish speaker an extreme assetWhy You’ll Love Working With UsCompetitive Compensation: Excellent base hourly rate plus performance-driven bonusesComprehensive Benefits: 401(K), 401(K) matching, Health insurance, Dental Insurance, Life Insurance, Vision Insurance, PTOFuture Growth: Incredible opportunities for career advancement within our growing dealership network.Ready to shift your career into high gear? Apply Today to join our service team! #J-18808-Ljbffr