Technology Manager (Applications Development)

Job Description

Summary:

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• Drive Software Development Life Cycle activities and align EmblemHealth business and technical resources.
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• Responsible for managing systems and all technical functions related including design, develop
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• Champion continuous quality improvement activities to increase the maturity of the IT team.
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Responsibilities:

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• Responsible for leading the planning, execution, continuous improvement, and maintenance of managed systems in coordination and cooperation with other enterprise teams as appropriate.
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• Drive planning sessions to ensure proper coordination and that capacity considerations are managed appropriately
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• Ensure results are complete, accurate, and within time/quality/budget constraints to meet commitments.
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• Proactively seek opportunities to improve and lead the efforts to deliver on those opportunities.
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• Ensure issues that are escalated to the team are responded to and closed out in a timely and accurate manner.
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• Consistently review and monitor results and their adherence to SLAs.
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• Perform research and identify opportunities to develop standardized business processes and technical methodologies for interfacing with the team and system.
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• Oversee research, development, implementation, maintenance and enhancement of technology for managed system capabilities and upgrades; interface with business clients to ensure concerns are managed.
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• Collaborate with business stakeholders to develop/propose ideas related to systematic improvements.
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• Develop and review system design and technical implementations.
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• Review error summaries with internal teams and recommend opportunities to improve implementations.
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• Review any communications/technical notes from associated vendors and ensure all relevant technical teams are involved in any upgrades.
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• Develop and execute on a technology and process roadmap for owned systems.
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• May develop, mentor, train, and guide other staff members.
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• Serve as escalation point for complex issue resolution.
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• Continuously seek to improve efficiency and quality across owned systems.
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• Champion and monitor adherence to industry leading technology management practices within the team.
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Qualifications:

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Education, Training, Licenses, Certifications

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• Bachelor’s degree required
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Relevant Work Experience, Knowledge, Skills, and Abilities

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• 5 – 8+ years of relevant systems and technology experience required
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• 5+ years of full stack development and/or architecture experience required
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• 2+ years of supervisory experience working with internal and vendor teams required
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• Ability to lead and work within cross-functional teams and matrix organizations required
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• Strong communications skills (verbal, written, presentation, interpersonal) with all types/levels of audiences required
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• Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) required
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• Ability to effectively manage multiple business priorities and expectations with relatively fixed resource capacity required
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• Ability to collaborate with and support colleagues to solve problems required
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• Broad understanding of the healthcare industry and EmblemHealth’s position in the industry preferred
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• Understanding of healthcare business and IT strategies preferred
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Hiring Range

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$92,880-$178,200