Director of Outlets

Job Title

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It's an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there's always something new to discover in heart of the American West.

Responsibilities

• Provide strategic leadership and operational oversight for all food & beverage outlets, ensuring exceptional guest experiences, service excellence, and adherence to brand standards.
• Recruit, develop, coach, and mentor outlet managers and leadership teams while fostering a culture of accountability, engagement, and continuous improvement.
• Partner with the Director of Food & Beverage, Executive Chef, and hotel leadership to develop and execute outlet strategies, concepts, menus, beverage programs, and revenue-generating initiatives.
• Drive achievement of revenue, profitability, guest satisfaction, and operational performance goals through effective business planning, forecasting, labor management, and cost controls.
• Analyze financial performance, including labor, purchasing, inventory, and operating expenses, and implement strategies to maximize efficiency and profitability.
• Develop and execute promotional campaigns, special events, and guest engagement initiatives that enhance the brand experience and drive revenue growth.
• Establish and maintain quality standards for food, beverage, service, cleanliness, and presentation across all outlets.
• Lead conflict resolution and handle escalated guest concerns, service recovery situations, and operational challenges with professionalism and sound judgment.
• Collaborate with Sales, Marketing, Catering, and Revenue Management teams to identify opportunities for business growth and enhanced guest experiences.
• Ensure compliance with all company policies, health and safety standards, liquor regulations, and applicable local, state, and federal laws.
• Facilitate leadership meetings, communicate departmental priorities, and promote collaboration among outlets and supporting departments.
• Lead succession planning and talent development initiatives to build a strong leadership pipeline within the food & beverage division.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Restaurant Management, Business Administration, or a related field.
• Minimum of 5–7 years of progressive food & beverage leadership experience, including multi-outlet management within a luxury hotel, resort, or high-volume hospitality environment.
• Strong financial experience in budgeting, forecasting, labor management, P&L accountability, inventory controls, and revenue optimization.
• Proficiency with hospitality management systems, including MICROS/POS systems, Microsoft Office Suite, OpenTable, labor management, and payroll platforms.
• Comprehensive knowledge of food, beverage, wine, spirits, and luxury service standards.
• Ability to lift, carry or push up to 50 lbs.
• Ability to stand and walk up to 8 hours.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as business needs require.
• Must possess legal authorization to work in the United States.

Benefits!

• Discounted housing available
• Employee Travel Program
• Medical, dental and vision insurance for you and your family
• 5 Weeks PTO
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.