Night Auditor

Overview As a Night Auditor, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. As a Night Auditor, you will primarily work independently and act as the manager on duty. You will be responsible for welcoming our guests and accurately verifying all information during the check-in process and following up during check-out as well as promoting and providing outstanding recognition and benefits to all our Rewards Members. This is the ideal position for someone who has a passion for guest service. Hotel Information The Residence Inn Knoxville Downtown and the Courtyard Knoxville Downtown comprise 232 rooms. We provide the convenient option of choosing the hotel that best suits your unique travel needs in Knoxville while connecting you to even more at the other hotel. Co-located under one roof, the fusion of these two Marriott brands allows you to take advantage of amenities and services that otherwise might not be available. Responsibilities Welcome guests and accurately verify information during the check-in process. Assist guests during the check-out process and follow up as needed. Work independently and act as the manager on duty. Promote and provide outstanding recognition and benefits to Rewards Members. Qualifications Friendly and welcoming attitude with guests and colleagues. Passion for guest service. Ability to work independently and serve as manager on duty. Experience with check-in/check-out processes and rewards member benefits (as applicable). #J-18808-Ljbffr