Bilingual Customer Service Representative
Kelly Services, Inc.
Kelly Services, Inc. - - Responsibilities: Handle inbound and outbound customer interactions via phone, email, and chat; Resolve customer inquiries, issues, and escalations in a timely and professional manner; Utilize internal systems and tools to research, document, and resolve customer concerns; Maintain accurate records of customer interactions and transactions; Meet and exceed key performance metrics (KPIs) including Average Handle Time, Customer Satisfaction, Call Quality & Attendance
Vacancy posted 1 day ago
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