Dutch Customer Support Specialist

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Dutch-speaking Customer Support Specialist

On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist. You will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects a trusted brand.

Key Responsibilities

Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
Provide accurate information and solutions regarding accounts, payments and related services
Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
Accurately update customer data in the system while handling confidential information responsibly
Multitask across systems and adapt to new tools and technologies as needed
Handle customer complaints with empathy and escalate cases when appropriate

Contribute to continuous improvement by identifying common issues and suggesting process enhancements

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Vacancy posted 1 day ago

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