Dutch Customer Support Specialist

Dutch-speaking Customer Support Specialist

On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist. You will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects a trusted brand.

Key Responsibilities

• Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
• Provide accurate information and solutions regarding accounts, payments and related services
• Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
• Accurately update customer data in the system while handling confidential information responsibly
• Multitask across systems and adapt to new tools and technologies as needed
• Handle customer complaints with empathy and escalate cases when appropriate

Contribute to continuous improvement by identifying common issues and suggesting process enhancements