Customer Service Specialist - Part-time

Overview This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They are expected to promptly resolve customer concerns, ensure client satisfaction, stay up-to-date with product features, maintain high quality and visual standards of the products and store, and strive to achieve excellent customer service while meeting the store’s sales goals. Part-time at Store #707156, located at: 1500 W Littleton Blvd # 11, Littleton, CO 80120. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks and assist in making deliveries as needed Maintain in-stock and presentable condition in assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Qualifications Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without sponsorship now or in the future Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Willingness to work all scheduled hours, including evenings and weekends Internal to Sherwin-Williams: minimum performance rating of meets expectations (3) on most recent appraisal Internal to Sherwin-Williams: completion of HR Cloud eLearning courses required for current position Preferred Qualifications: Valid, unrestricted Driver’s License High School diploma or GED At least one year of experience in delivery, retail, or customer service Previous experience selling paint and paint-related products Experience operating tinting and mixing equipment Ability to read, write, understand, and communicate in more than one language (including Spanish) About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make places and spaces brighter and stronger. We invest in our people with rewards, benefits and the flexibility to enhance health and well-being, opportunities to learn and grow, and a commitment to an inclusive team and community involvement. Benefits and Legal Notices We offer health benefits, retirement options, paid time away, and other benefits. Compensation decisions are based on various factors and may vary by location. Eligible applicants will be considered without regard to race, color, religion, sex, national origin, disability, age, or any other protected status. Sherwin-Williams is an Equal Employment Opportunity employer and a VEVRAA Federal Contractor. We will never request payment or sensitive personal information during the application process. #J-18808-Ljbffr Sherwin-Williams