Service Desk Technician

Service Desk TechnicianTampa, FL Top Secret/SCI Polygraph Unspecified Career Level not specified Salary not specifiedJob DescriptionThe Service Desk Technician will provide technical support to end-users, troubleshoot and resolve hardware and software issues, and escalate complex problems to higher-level support teams. The ideal candidate will have excellent communication skills, be customer-focused, and have a strong technical background. Responsibilities:Provide technical support to end-users via phone, email, or in-personTroubleshoot and resolve hardware and software issuesEscalate complex problems to higher-level support teamsDocument and track all support requests and resolutions in a ticketing systemInstall, configure, and maintain hardware and softwareAssist with the setup and maintenance of network and server infrastructureProvide training and support to end-users on new hardware and softwareStay up-to-date with the latest technology trends and advancementsRequirements:Associate's or Bachelor's degree in Computer Science or related field2+ years of experience in a technical support roleExcellent communication and customer service skillsStrong technical background in hardware, software, and networkingExperience with ticketing systems and remote support toolsAbility to work independently and as part of a teamStrong problem-solving and analytical skillsAbility to prioritize and manage multiple tasks and projectsgroup id: 91124717 N Name Hidden Recruiter