Electronic Sales Support Associate

Electronic Banking Operations Specialist

This position is responsible for daily processing of various Electronic Banking functions including but not limited to Wire Transfer Processing, Online Banking, Bill Payment, ACH Processing, Positive Pay, Remote Deposit Capture and Mobile Banking functions for consumer and business customers.

Essential Duties and Responsibilities (Other duties may be assigned.)

• Customer Support including but not limited to:
• Wire/ACH Processing
• Online/Mobile Banking
• Bill Payment/People Pay
• Remote Deposit Capture/Mobile Deposit Capture
• Process requests for electronic transactions according to bank policy and procedures.
• Communicate any issues or concerns with First Community Bank personnel or directly with the customer depending on the type of issue and priority of the resolution.
• Work with various departments in the organization to assist customers and provide support for various services within the organization/department.
• Prepare audit documentation as required.
• Complete periodic reporting needed for tracking and monitoring Wire Transfers, ACH Processing, Remote Deposit Capture and other systems as needed for reporting to management.
• Cross-train for other positions in the bank's Electronic Banking Sales Support area.
• Other duties as assigned.

Qualifications

High school diploma or equivalent and 2 years Electronic Banking Operations experience, or an equivalent combination of education and experience.

Knowledge of FIS operating systems and procedures.

Attention to detail required.

Ability to meet deadlines and work under time constraints.

Detailed knowledge of computer software and hardware required.

Ability to sit in front of a computer for extended periods of time.

Ability to offer a high level of customer service.

Polished written and oral communication skills.