Client Engagement Manager
The Judge Group Inc
Delivery Engagement Manager
Location: Hybrid / Remote Options
Company: The Judge Group
About Us
The Judge Group is a leading technology services company at the forefront of innovation, delivering cutting-edge solutions to clients worldwide. Our commitment to excellence and continuous improvement drives us to seek talented individuals who can lead, inspire, and deliver impactful results.
If you’re passionate about leading U.S. and global teams, have a proven track record delivering large-scale programs using SAFe Agile , and thrive in a fast-paced, collaborative environment we want to hear from you.
Role Overview
As a Delivery Engagement Manager , you will leverage your expertise in the Scaled Agile Framework (SAFe) to lead onshore and offshore delivery teams. You will serve as the primary point of contact (SPOC) for clients, ensuring high-quality service delivery, operational excellence, and strong stakeholder relationships.
Partnering closely with Account Executives, you will drive client satisfaction, manage delivery operations, and identify opportunities to grow our services footprint.
What You’ll Do
Delivery Leadership (70%)
- Lead delivery across one or more client engagements
- Manage client expectations, ensuring SLA compliance and delivery excellence
- Oversee multiple distributed teams (onshore/offshore) and ensure alignment
- Drive Agile best practices and coach teams toward continuous improvement
- Monitor engagement health, risks, dependencies, and financial performance
- Ensure on-time, on-budget delivery with strong risk mitigation strategies
- Develop and present executive-level dashboards (status, KPIs, financials)
- Champion CI/CD practices to enhance quality and efficiency
- Facilitate Agile ceremonies in virtual and distributed environments
- Collaborate with cross-functional teams on scope, estimates, and delivery plans
- Foster innovation and continuous improvement across teams
Client Engagement Management (20%)
- Partner directly with clients and internal stakeholders to ensure delivery success
- Align client needs with internal capability teams to drive solutions
- Manage budgets, run rates, and delivery outcomes in line with SOWs
- Coordinate with sales, delivery leadership, and strategic partners
- Ensure accurate billing, invoicing, and receivables in collaboration with back-office teams
Professional Development (10%)
- Stay current on industry trends, Agile practices, and consulting insights
- Attend industry events and share knowledge internally
- Mentor Account Executives on consultative selling and client engagement strategies
What Success Looks Like
- ⭐ High client delivery satisfaction ratings
- Consistent delivery at or above expected margins
- Growth of services revenue within assigned accounts
What We’re Looking For
- Proven experience leading large-scale Agile/SAFe programs
- Strong stakeholder management and client-facing skills
- Experience managing distributed/global delivery teams
- Financial acumen (budgeting, forecasting, margin management)
- Excellent communication, leadership, and problem-solving abilities
- Passion for continuous improvement and innovation
Why Join The Judge Group?
- Work with a global, forward-thinking organization
- Lead high-impact, enterprise-level engagements
- Collaborate with top talent across geographies
- Grow your career in a dynamic, fast-paced environment
Vacancy posted 21 hours ago
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