Receptionist

Job Title

Receptionist

Job Description

At Sand Road Animal Hospital, located in scenic Falls Village, CT, you join a practice deeply committed to the health of the community's pets. Our reputation for compassionate, high-quality care is reflected in our excellent 4.6-star Google rating. We believe that exceptional medicine starts with an exceptional culture, and we seek committed teammates who are ready to make a significant impact on pet and client welfare every day. If you are looking for a rewarding opportunity to provide impactful small animal and urgent care services, this is where you can do your best work. Joining our hospital means becoming part of a supportive network that values your professional journey. We understand that excellent veterinary professionals require tailored support to succeed. Our commitment is to fostering a culture of continuous learning and growth, offering structured career programs designed to help all teammates achieve their individual goals, whether that means advancing into a leadership role or expanding clinical expertise. We provide the operational backing necessary so you can focus entirely on delivering the highest standard of patient care without unnecessary administrative burdens. Quality medicine is the foundation of Sand Road Animal Hospital. You will be instrumental in providing essential small animal services alongside crucial urgent care, ensuring that pets receive timely attention when they need it most. While you will practice autonomously in Falls Village, you always have access to robust internal specialty consultation resources, providing clinical confidence and expanding the range of complex cases you can manage. We are committed to equipping our teammates with modern resources and ongoing education needed to continually raise the bar for veterinary standards. Falls Village offers the quintessential New England lifestyle. Nestled in the Litchfield Hills region of Connecticut, you will find a charming, peaceful environment surrounded by natural beauty. This location provides an ideal balance of professional opportunity and quality of life, offering easy access to hiking, outdoor activities, and a close-knit community atmosphere. Here, you can build a meaningful career while enjoying a relaxing pace that truly allows you to recharge and connect with the natural world outside the hospital walls.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.