Key Holder

Key Holder

Catbird is hiring for a Key Holder Position in SoHo, New York City. Base pay starts at $24/hr. #TransparentPay #TransparentSalaries #NYCJobs #SalaryTransparency

Company description: Catbird used to be very, very small. If we needed to communicate something, we would turn our heads and say it to a coworker who was inevitably two feet away. Maybe less. Our goal, as we grow, is to retain the warmth and interconnectedness of our roots, fueled by the curiosity, flexibility, and hard work of our teams throughout the years. We seek to provide the types of jobs where people can be themselves can work hard and go home and not always carry work around in a welcoming, comfortable space, to provide important benefits, to allow breathing room for emergencies, and where there is a culture of kindness and inclusivity.

Job Description

The key to our success is remaining true to our values: -Catbird is more than a jewelry brand. We are a community of customers, employees, and creative partners who have the power to create positive change. Our commitment to being an anti-racist organization is an ongoing one that requires actively championing diversity, inclusion, and equity -We believe in making and selling things people will want to keep forever and will bring continuous joy. -We believe in doing everything we can ourselves. -We believe in always thinking of the long game and not focusing on a quick profit. -We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow. -We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

Key Responsibilities

- All aspects of customer service to create a welcoming and helpful buying experience for our customers - Weld Catbird's forever jewelry line onto our customers - Maintain Catbird's high quality standards and consistency despite fast paced environment and repetitiveness of work. - Assisting managers to receive, price, display, clean, and maintain inventory throughout the store. - Assists with supervising and training Sales Associates/Zappers - Open and closes store and is a point person on processes and procedures. - Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) and have the capacity to know when to step in an escalated situation gracefully.

Qualifications

• Retail leadership experience required
• Ability to prioritize during busy time
• Flexible in regards to both scheduling and location
• Jewelry experience a plus
• Looking for someone who understands that customer service is the MOST important thing.
• Someone who is nice, friendly, easy to get along with and has a good measure of common sense.
• We never pressure anyone into buying we don't work on commission and we celebrate getting to make our customers truly happy! Compensation for this role is $24/hour plus bonus incentives