Senior Tech Support Specialist: Complex Cross‑Team Issues
Socket.dev
Reeco seeks a Senior Technical Support Specialist to own complex investigations and drive resolutions across hospitality tech platforms. You will bridge Customer Care, Product, and Engineering, crafting precise reproduction steps and actionable tickets while developing practical workarounds for ongoing issues. You will help scale Reeco’s technical support by documenting playbooks, improving escalation quality, and aligning with product and engineering on known problems and release validation. #J-18808-Ljbffr Socket.dev
Vacancy posted 2 days ago
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