Sr Dir Corp Acct at One Providence, Rhode Island

Corporate Account Management Senior Director

Join our team and make a difference! Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range: This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission:

• Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

Job Summary:

The Corporate Account Management Senior Director is a key leadership role responsible for managing and supporting a team of Corporate Account Managers within the Corporate Accounts organization. Reporting to the VP of Corporate Accounts, this role ensures the successful execution of client engagement strategies, post-implementation success, and revenue growth initiatives across key corporate accounts. The Corporate Account Management Senior Director translates strategic direction into operational excellence, fosters a high-performance culture, and builds strong relationships with internal and external stakeholders to drive client satisfaction and retention.

Essential Duties & Responsibilities:

• Team Leadership & Development:
  • Lead, coach and develop Corporate Account Managers to ensure high performance and professional growth.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Support the VPP in cascading strategic goals and initiatives to the team.
• Client Engagement & Retention:
  • Serve as a key point of contact for corporate clients, ensuring consistent and high-quality service delivery.
  • Monitor client satisfaction and post-implementation success to identify opportunities for improvement and growth.
  • Collaborate with Strategic Account Executives, Customer Experience & Marketing to support client-specific strategies and relationship management.
• Operational Execution:
  • Oversee day-to-day operations of the corporate accounts team, ensuring alignment with organizational priorities and objectives.
  • Identify and act on revenue leakage, panel elevation, pull-though campaigns, and product extension opportunities.
  • Ensure timely and accurate reporting of client performance metrics and team KPIs.
• Strategic Support:
  • Assist in the execution of strategic plans developed by the VP of Corporate Accounts and Strategic Account Executives.
  • Translate executive vision into tactical plans and ensure successful implementation across the corporate account portfolio.
  • Contribute to the development of innovative initiatives that enhance client experience and internal efficiency.
• Cross-Functional Collaboration:
  • Partner with internal departments (e.g., Commercial, Operations, Product, Finance) to ensure seamless client service, client fiscal health, (RCM Support) and issue resolution.
  • Maintain strong relationships with external partners and clients to support business development and retention efforts.

Educational and Experience Requirements:

• Bachelor's degree in Business, Marketing or related field; advanced degree preferred.
• 7+ years of experience in account management, client services, or sales leadership, preferably in the Worker's Compensation or healthcare services industry.
• Proven experience managing teams and driving client growth initiatives.

Essential Knowledge, Skills & Abilities:

• Proven track record in leading teams and driving meaningful client growth, success in facilitating progressive organizational change and development within a growing organization.
• Excellent communication skills both verbal and written for interpersonal communication and collaborative management, across all sales and company departments.
• Strong knowledge of the Worker's Compensation field and experience in organizational effectiveness and implementing best practices.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Exhibit a high degree of initiative and analytical skills to handle and solve complex problems and thrives in a high production environment.
• Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has thorough internal working knowledge of the enterprise.
• Display strong leadership qualities, decision making abilities, and strong business judgment.
• Possess strong personnel management skills to mentor and coach diverse teams.
• Exceptional written, oral, interpersonal, and presentation skills.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Excel at operating in a fast-paced, community environment.
• Excellent computer skills and proficiency in Excel, Word, Outlook, and Access.
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards.
• Ability to work both independently and in a team environment.
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply.

Physical/Mental Demands & Work Environment:

• This position will be performed primarily in the colleague's home but will also require travel to other sites and includes both sedentary and active work.
• Work-from-home requirements include the colleague's ability to set up computer equipment within their home office.
• Travel requirements include the colleague's ability to move between work locations for client meetings and other field work assignments.
• The colleague must be able to remain in a stationary position, operate a computer and other office equipment, perform repetitive motions, assess information and files stored electronically, converse with customers and exchange accurate information.
• The colleague must be able to discern text displayed on a monitor and input data into specific fields using a keyboard.
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
• The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, nationality, disability status, protected veteran status, or any other status protected by law.