Executive Director - AI-enable Product Lead

Job Description

Are you interested in being part of a once in a generation transformation at the premier global financial services institution? JPMorgan Chase is building a modern core banking platform designed to drive innovation to meet customers’ changing needs now and into the future. This effort will be driven out of the Consumer & Community Banking organization but will involve coordination across, and ultimately impact, all lines of business including the Corporate & Investment Bank, Commercial Bank and Asset & Wealth Management. As an AI-enabled Product Lead (Executive Director), you will lead an Area Product Group within the Global Banking Platform, accountable for the end-to-end delivery of core banking capabilities. You will shape product strategy and roadmap, translate stakeholder needs into clear requirements, and partner closely with product owners and engineering teams to design, build, and launch high-quality platform features.

As an Executive Director, AI-enabled Product Lead within the Global Banking Platform, you will apply AI-enabled product practices to improve discovery, prioritization, delivery predictability, and quality, ensuring the team consistently builds the right thing, the right way, at the right time. You will own delivery and outcomes for the Area Product Group responsible for core banking capabilities, ensuring timely, high-quality execution across the full delivery lifecycle. You will envision and define requirements by partnering with product owners and engineering teams from solution design through implementation, ensuring clarity, feasibility, and alignment to platform standards. You will maintain a strong focus on customer needs, quality, and scalability, driving solutions that are robust, reusable, and operationally sound.

You will serve as a functional and technical subject matter expert on platform capabilities, collaborating across Global Banking Platform Area Product Groups to deliver new platform features and shared capabilities. You will create and manage the Area Product Group roadmap and prioritize the backlog, balancing strategic initiatives, regulatory/controls needs, operational stability, and technical debt. You will recommend business priorities and advise partners on trade-offs, options, dependencies, and risks across solution approaches. You will represent stakeholders and act as the empowered day-to-day decision maker for scrum teams, answering questions, clarifying requirements, and unblocking delivery. You will inspect sprint outcomes and drive transparency, communicating progress, risks, and delivery forecasts to stakeholders, ensuring feedback loops translate into backlog updates and improved outcomes.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job Responsibilities

• Own delivery and outcomes for the Area Product Group responsible for core banking capabilities.
• Envision and define requirements by partnering with product owners and engineering teams from solution design through implementation.
• Maintain a strong focus on customer needs, quality, and scalability, driving robust, reusable, and operationally sound solutions.
• Serve as a functional and technical subject matter expert on platform capabilities.
• Collaborate across Global Banking Platform Area Product Groups to deliver new platform features and shared capabilities.
• Create and manage the Area Product Group roadmap and prioritize the backlog.
• Recommend business priorities and advise partners on trade-offs, options, dependencies, and risks.
• Represent stakeholders and act as the empowered day-to-day decision maker for scrum teams.
• Inspect sprint outcomes and drive transparency, communicating progress, risks, and delivery forecasts to stakeholders.
• Use AI-assisted approaches to accelerate requirement exploration, impact analysis, and backlog refinement.
• Promote responsible use of AI in delivery, ensuring solutions meet required standards for quality, security, and governance.

Required Qualifications, Capabilities, and Skills

• Proven experience leading complex platform or product groups in a regulated enterprise environment, with accountability for delivery and stakeholder outcomes.
• Demonstrated expertise in roadmap ownership, backlog prioritization, and Agile delivery (Scrum/Kanban) across multiple teams and dependencies.
• Strong ability to operate as both functional and technical subject matter expert, translating business needs into implementable platform requirements.
• Experience leading cross-team platform initiatives with shared services, APIs, and reusable components.
• Excellent stakeholder management skills, with the ability to make decisions, resolve ambiguity, and drive alignment across product and engineering partners.
• Strong communication skills, able to clearly articulate progress, risks, trade-offs, and priorities to senior stakeholders.
• Familiarity with AI-enabled product practices (analytics-driven prioritization, AI-assisted discovery/documentation, backlog generation, automated quality insights). 

Preferred qualifications, skills and capabilities:

• 10+ years’ experience leading complex product teams.
• Bachelor’s/Master's degree preferably in technical field (Computer Science, Engineering, Mathematics, etc.).
• Formal training or certification on software engineering concepts.
• AWS certification is a plus.
• Expert in leading Technical Delivery teams.
• Enterprise Products expertise in microservice architecture and cloud-native technologies (AWS, Kubernetes).
• Domain knowledge in Core Banking (ex: Deposits, Credit Card, Rewards, Lending).

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.