Field Technical Support

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that grow power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquarters in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Role: Field Service Technician

Location: Baton Rouge, LA 70807

Work Arrangement: 100% Onsite

Description

Core Competencies:

• Experience and ability to troubleshoot various hardware problems logically and systemically on print devices (DesignJet, A3, LaserJet) and is a REQUIRED skillset
• Strong candidates will also have skills in Personal Systems (Laptop, Desktop, POS, Workstation)
• May also involve third party software
• Onsite customer facing experience
• Strong mechanical aptitude, working with tools and various alignment apparatus
• Alignment with customer’s business needs while maintaining HP’s contractual commitments
• Able to balance and prioritize multiple activities and issues
• Successful cause and effect understanding of financial perspectives on the business
• Strong interpersonal verbal/written skills, especially in person while on a customer site. This is critical to relationship building and customer satisfaction
• Attention to detail and commitment to administrative responsibilities
• Exercise solid business-based decision-making skills, taking appropriate risks to ensure that both client and the customer’s business need are met
• Independent thinking while adhering to standard technological, mechanical, and business procedures
• Industry and product knowledge that provides solid technology solutions and options to the customer
• Ability to evaluate a technical situation while managing the operational challenges quickly and accurately
• Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer, and business situation.

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

Salary Range: The salary for this position is between $ 52,000- $ 56,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [12-15 days of paid vacation time] [6-8 weeks of paid parental leave after a year of service] [9 paid holidays and 2 floating holidays per calendar year] [Ascendion Learning Management System] [Tuition Reimbursement Program]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!