Eligibility Chargeback Manager

Role Description

The Eligibility Manager is a people leader responsible for overseeing complex chargeback, cash, and adjustment activities while ensuring operational excellence across the Chargeback Administration function. This role leads a team of 4–7 analysts, partners closely with leadership, vendors, and cross‑functional business partners, and drives efficiency, data quality, and resolution of escalated issues across chargeback and accounts receivable workflows.

This role includes direct people management and is accountable for coaching, developing, and prioritizing work across the analyst team. The Chargeback Manager reports to the Senior Manager and provides regular operational readouts, performance updates, and escalation insights to the Director to support decision‑making, risk management, and strategic alignment.

Qualifications

• 5+ years of experience in chargebacks, accounts receivable, cash application, or adjustments within a B2B manufacturing or distribution environment
• Strong understanding of supplier contracts, chargeback processes, audit controls, and operational governance
• Demonstrated experience leading or managing teams, including coaching, performance management, and workload prioritization
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data analysis techniques
• Hands-on experience with ERP systems (SAP and/or Oracle required)
• Strong problem-solving skills with the ability to independently resolve issues and lead escalations across cross-functional stakeholders
• Excellent verbal and written communication skills, including experience engaging with vendors, leadership, and cross-functional partners
• Proven ability to manage multiple priorities, monitor team performance, and meet vendor-specific deadlines
• Experience preparing management readouts and operational summaries for senior leadership preferred

Requirements

• Associate’s degree or higher preferred
• High school diploma or equivalency required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs
• 401(k) plan
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays
• Leaves of absence