Customer Service Representative

Job Description

Job Description

Customer Service Representative
Location: N25 W23040 Paul Road, Pewaukee, WI 53072
Work Hours: 8:00 AM to 5:00 PM, Monday through Friday
Competitive Compensation

Make the Right Connection—Build Your Career with Dixon!

The Dixon Group is looking for a Customer Service Representative to join our team in Pewaukee, WI! The Customer Service Representative will provide superior customer service to both external and internal customers. Responsibilities include entering orders and quotes, resolving product or service issues, and following up with customers to ensure their needs are satisfied. Additional responsibilities include accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed.

At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

What You'll Do:

• Provide timely, professional support to internal teams and external customers
• Respond to customer inquiries via phone and email
• Prepare, deliver, and follow up on customer quotations
• Enter and process customer orders accurately, including pricing and lead times
• Resolve customer concerns and escalate issues when appropriate
• Support accounts receivable activities, including invoicing and basic follow-up
• Maintain accurate records, files, and customer data
• Assist with special projects and process improvements as needed

What We're Looking For:

• Associate’s degree or equivalent experience
• 2+ years of customer service, administrative, or related experience
• Strong communication and interpersonal skills, with an emphasis on active listening
• High level of attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer applications

Preferred Qualifications:

• Bachelor’s degree in a related field
• 3–5 years of relevant experience in a customer service or office setting
• Experience with quoting, order entry, or ERP systems

What We Offer:

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Who We Are: The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.

Join us and be a part of a team that values your contributions and supports your goals!

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)