Help Desk Support Specialist

Job Summary We at Coforge are hiring a Helpdesk support with below skillset: Skills Windows OS (Windows 7 and above), Ticketing Tools / Case Management Systems, Email, Chat & Voice Support Experience 2-5 years Location Charleston, West Virginia Responsibilities & Qualifications Handle inbound and outbound calls. Provide Level 1/2 support to clients. Identify issues and escalate them when necessary. Resolve end-user incidents and process requests on first contact via phone, email, and chat. Escalate user issues to appropriate resources when required. Perform software, hardware, and basic network troubleshooting. Clearly document user issues and troubleshooting steps. Maintain technical documentation. Communicate effectively via telephone, chat, and email with customers and peers across varying roles. Possess excellent skills in communication, interpersonal effectiveness, analytical thinking, and problem-solving. Be adept at troubleshooting system and application issues with the goal of first call resolution. Be proficient in Windows 7 and above. Have an understanding of LAN/WAN connectivity. Have an understanding of hardware (peripherals) along with moderate-to-high level software and hardware troubleshooting skills. Ability to multitask in a fast-paced environment. Prior customer service experience in a high-volume technical support center. Minimum 2+ years of call center experience or equivalent required. A+ certification is preferred but not required; other certifications are a plus. Strong understanding of technical support center or help desk environments, including operations and processes. #J-18808-Ljbffr Coforge