Access Services Specialist

Access Services SpecialistBe The Difference Begins with Great People. Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We're always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community. We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind. We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community. Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our Total Rewards guide. This is your next opportunity to join an organization that invests in their employees' career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.This position supports the daily operations of the Library Services Desk while overseeing the library's poster printing service. The employee serves as the primary contact for poster printing, supervises student employees assigned to the service, provides excellent customer service to library patrons, and assists with basic library technology support. This role works closely with colleagues in Access Services to ensure efficient operations and high-quality service.Duties and Responsibilities - Library Services Desk Operations Supervise the Library Services Desk during assigned shifts. Assist patrons with circulation, directional, and technology questions. Resolve routine patron concerns and refer complex issues appropriately. Support opening, closing, overdue billing, library-hours scheduling, and other daily desk operations. Poster Printing Program Manage the library's poster printing service, including reviewing submissions, processing payments. Operate and maintain large-format printers. Replace printer supplies and troubleshoot minor printing issues and communicate with patrons regarding orders. Student Employee Supervision: Responsible for the supervision of student employees assigned to poster printing, which includes but is not limited to hiring, training, disciplinary actions, ending the student's assignment, etc. Basic Library Technology Support: Provide first-level assistance with printing, scanning and other basic library technologies. Escalate advanced technical issues to Library IT and assist with technology-related projects as assigned. Schedule: The regular schedule for this position is Tuesday-Saturday, 10:30am- 6:30pm with some flexibility based on departmental and service needs.Required Knowledge, Skills and Abilities - High school diploma or GED A minimum of two years of customer service experience Knowledge of Microsoft office, including Word and ExcelPreferred Knowledge, Skills and Abilities - Bachelor's degree in English, Communication, Business Administration, Education or similar. Experience working within a library.Required DocumentsRequired DocumentsResumeCover Letter/Letter of ApplicationOptional DocumentsReferences