User Engagement Systems Engineer SME

Job Description

Job Description

 

What Impact You'll Have

GRVTY is seeking an experienced User Engagement Engineer, with systems engineering background, to join an established space domain awareness (SDA) software development program spanning multiple locations.

What You'll be Owning

• Documenting incidents for operations
• Tracking status of current incidents and providing status to users
• Informing users of development planning, status and deliverers
• Managing user expectations on system capabilities and delivery timelines
• Elucidating system functionality
• Developing system tradecraft and user-guides to support real-world operations
• Supporting operation's transition from a legacy system to running on a modern architecture
• Providing informal "over-the-shoulder" training to users
• Connecting users to the customer for requests requiring approvals
• Connecting the customer to site personnel to support software delivery and system integration
• Facilitating on-stie discussions/meetings with system users and stakeholders

What You Must Have

• Documenting incidents for operations
• Tracking status of current incidents and providing status to users
• Informing users of development planning, status and deliverers
• Managing user expectations on system capabilities and delivery timelines
• Elucidating system functionality
• Developing system tradecraft and user-guides to support real-world operations
• Supporting operation's transition from a legacy system to running on a modern architecture
• Providing informal "over-the-shoulder" training to users
• Connecting users to the customer for requests requiring approvals
• Connecting the customer to site personnel to support software delivery and system integration
• Facilitating on-stie discussions/meetings with system users and stakeholders

What Would be Nice to Have

• Experienced liaison between multiple organizations
• Experienced briefing and interfacing with government leadership
• Experienced facilitator of working group
• Excellent communicator, especially with remote teams
• Self-starter and self-advocator

 

Pay Range:  At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
We're proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

• The pay range for this position is: $173,600 – $245,000

 

Pay Range:  At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
We're proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

Colorado Pay Range

$173,600—$245,000 USD

Pay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
We're proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

 

Virginia Pay Range

$173,600—$245,000 USD

Why Choose GRVTY

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We're purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At GRVTY, we believe that when our employees thrive, our company thrives. That's why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

• Robust health plan including medical, dental, and vision

• Health Savings Account with company contribution

• Annual Paid Time Off and Paid Holidays

• Paid Parental Leave

• 401k with generous company match

• Training and Development Opportunities

• Award Programs

• Variety of Company Sponsored Events

 

EEO Statement

GRVTY, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability. 

Anyone requiring reasonable accommodations should email  View email address on us.fitly.work or call View phone number on us.fitly.work with requested details.  A member of the HR team will respond to your request within 2 business days. 

Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov)  

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.