Certified Medical Assistant

Overview The Spravato Medical Assistant is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to patients as they navigate the mental health experience. Responsibilities Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support: Oversee the daily operations and management of clinical therapies under the direction of the Physician. Greet and room patients, obtain weight and vitals, review relevant medical information and current medications, administer medications as indicated and ordered. Review all screeners related to patient appointments and alert physician if abnormal or high scores are reported. Provide clear patient instructions and education regarding treatments. Ensure all relevant documentation and consents are signed before starting treatment. Ensure adequate medication dosages and confirm accurate dose before administration of medication. Before starting treatment ensure correct patient identification is obtained, chairside. Monitor and assess patients thoroughly throughout their stay. Maintain all clinical logs to ensure compliance and accuracy. Ensure clinic prep is complete for the next shift. Review intakes and collaborate with psychiatric clinician regarding new patient paperwork. Establish professional relationships with new and existing patients. Timely submission of charting and documentation requirements for each patient. Maintain an orderly configuration for the storage of supplies, including expiration dates and sufficient levels of the required supply. Monitor and report inventory requirements needed for daily operation. Maintain and comply with DEA regulations of controlled substances. Maintain a safe and clean working environment by complying with procedures, rules, and regulations. Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, and coordination of needed patient forms/paperwork. Facilitate communication between the patient, medical staff and the patient\'s pharmacy, including arranging medication deliveries. Ensure accuracy of patient pharmacy information in the medical record. Assist in coordination of internal and external referrals for specialty services care. Clinician Support: Provide general clinician support and assist with administrative duties such as sending letters and faxes. Coordinate with clinicians pertaining to any additional patient questions. Required Skills/Abilities Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using computer software applications (Microsoft Office & EMRs). Comfortable handling sensitive and confidential information (HIPAA). Current BLS Certification. Understanding of documentation standards. Education and Experience Certified Medical Assistant. High School or equivalent required; associates/bachelor\'s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. Professionalism and Decision-making Responsibilities Behave Ethically: Understand ethical behavior and business practices and ensure alignment with company values. Build Relationships: Establish and maintain positive working relationships with others internally and externally to achieve organizational goals. Growth Mindset: Actively look for ways to improve processes and performance; assess problems, gather information, and generate solutions. Flexibility and Adaptability: Willingness to be flexible and adapt to the company\'s needs. Organization & Attention to Detail: Set priorities, develop a work schedule, monitor progress toward goals, and ensure accuracy in information and data entry. Conflict Resolution: Work cooperatively to resolve problems and disagreements without impacting patient care. Physical Requirements The physical demands described are representative of those that must be met to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Generally required to sit, stand, bend, talk, and hear; may be required to walk. Ability to lift and/or move objects up to 25 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus. Location 100% onsite at a LifeStance Practice Location. Compensation Base Salary: Competitive hourly rate based on tenure, experience, and market/geography. Bonus: Semi-Annual bonus based on performance in an assigned campaign/initiative. Paid Time Off (PTO): Time Away with Pay (TAWP). About LifeStance Health LifeStance Health is a national provider of mental healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults in outpatient care settings, both in-person at clinics nationwide and through digital health telemedicine. LifeStance is an equal opportunity employer and supports a diverse and inclusive work environment. Our values: Belonging, Empathy, Courage, One Team. If you interact with us via our website, please use only or Our recruiters use @lifestance.com domain emails. Other domains may not be affiliated and may pose data security risks. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. For accommodation requests, contact our Human Resources Team at View email address on click.appcast.io or View phone number on click.appcast.io. Do not send resumes or inquiries about applications to this email. To apply, use the official careers page. #J-18808-Ljbffr Direct Jobs