Technical Customer Service Representative

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Dixon is looking for a Customer Service Representative to join our team in Chestertown, MD!

The Technical Customer Service Representative team provides world-class service to both external and internal customers. Responsibilities include order entry, resolving product or service issues, coordinating with resource groups to answer inquiries and generate quotes, and following up with customers throughout the sales process. Additional responsibilities include interacting with vendors, working closely with the outside sales team and production team, file maintenance, and various special projects as needed. This role is required to interact with any combination of engineering, manufacturing, supply chain, outside sales, distributors, and end users throughout the product sales cycle. Previous customer service or administrative experience and or previous manufacturing experience with strong organizational skills preferred. A strong mechanical or technical aptitude would be an asset. Associate's or Bachelor's degree preferred.

Our comprehensive benefits package is designed to support your well-being and professional growth. We offer medical, dental, and vision insurance for you and your family, competitive salary, bonus programs, and 401K retirement plan, training opportunities, tuition reimbursement, vacation and PTO, paid holidays, gym reimbursements, and more! The potential targeted range for this position is $17-20/hr. Join us and be a part of a team that values your contributions and supports your goals!

RESPONSIBILITIES:

• Providing support to both internal and external customers
• Answer and respond to incoming email and phone requests
• Provide technical support for DSP responsible products to customers, as well as general customer service group
• Generate quotes and orders for special or made to order products
• Assist with special projects as needed

COMPETENCIES:

• Excellent customer service skills and positive attitude
• Effective communication skills; must be a good active listener
• Strong problem-solving and critical- thinking skills
• Mechanical or technical aptitude is a plus
• Strong ability to handle challenges
• Strong attention to detail
• Ability to work in a fast-paced environment
• Strong computer skills; Microsoft Office, Google Applications, and other software programs

The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship.

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Experience

• 1 - 3 years: Manufacturing, maintenance or mechanical
• 2 - 3 years: Customer Service/ Administrative

Education

• High School or better

• Associates or better

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization