Customer Success Manager
Right Hire IT
Customer Success Manager
Manage the post-sale customer relationship lifecycle including onboarding, adoption, retention, renewals, and account growth
Serve as the primary contact for customer relationship management and retention initiatives
Lead renewal planning and execution, including risk assessment, stakeholder engagement, and contract discussions
Identify and address customer adoption challenges to reduce churn risk
Develop opportunities for account growth by identifying evolving customer needs and additional use cases
Conduct strategic customer meetings focused on business value and solution alignment
Partner cross-functionally with internal teams to support customer success initiatives
Build relationships with customer stakeholders and decision-makers
Conduct regular business reviews, usage discussions, and customer planning sessions
Provide customer feedback internally to support product and service improvements
Maintain accurate account activity and forecasting records within CRM systems
Support revenue retention and account growth objectives
Use customer engagement and usage trends to guide retention strategies
Help improve customer success processes and operational best practices
Collaborate with internal departments in a fast-paced growth environment
4+ years in Customer Success, Account Management, or related client-facing roles
Experience supporting customer retention and account growth in a software or technology environment
Experience managing multiple customer relationships simultaneously
Ability to communicate effectively with leadership and business stakeholders
Strong relationship management and problem-solving skills
Experience working with cross-functional teams
Strong written, verbal, organizational, and presentation skills
Familiarity with CRM and customer engagement tools
Ability to work independently in a dynamic environment
Experience with technical or configurable software platforms preferred
Mid-Level Job Type: Direct Hire Job Location: Remote
Vacancy posted 2 days ago
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