Customer Success Manager
Right Hire IT
Customer Success Manager
Manage the post-sale customer relationship lifecycle including onboarding, adoption, retention, renewals, and account growth
Serve as the primary contact for customer relationship management and retention initiatives
Lead renewal planning and execution, including risk assessment, stakeholder engagement, and contract discussions
Identify and address customer adoption challenges to reduce churn risk
Develop opportunities for account growth by identifying evolving customer needs and additional use cases
Conduct strategic customer meetings focused on business value and solution alignment
Partner cross-functionally with internal teams to support customer success initiatives
Build relationships with customer stakeholders and decision-makers
Conduct regular business reviews, usage discussions, and customer planning sessions
Provide customer feedback internally to support product and service improvements
Maintain accurate account activity and forecasting records within CRM systems
Support revenue retention and account growth objectives
Use customer engagement and usage trends to guide retention strategies
Help improve customer success processes and operational best practices
Collaborate with internal departments in a fast-paced growth environment
4+ years in Customer Success, Account Management, or related client-facing roles
Experience supporting customer retention and account growth in a software or technology environment
Experience managing multiple customer relationships simultaneously
Ability to communicate effectively with leadership and business stakeholders
Strong relationship management and problem-solving skills
Experience working with cross-functional teams
Strong written, verbal, organizational, and presentation skills
Familiarity with CRM and customer engagement tools
Ability to work independently in a dynamic environment
Experience with technical or configurable software platforms preferred
Mid-Level Job Type: Direct Hire Job Location: Remote
$130k - $165k
...suppliers from portal to payment across 600+ customers' AP portals, such as Ariba and Coupa,... ...grow with Monto, we're building our Customer Success team in New York. We're looking for an experienced Customer Success Manager to serve as a trusted advisor to our customers...SuggestedWork at office3 days per weekMonto
New York, NY2 days ago$85k
...leadership, market momentum, and a significant opportunity to scale. \n \n The Role: \n \n Our client is hiring a Customer Success Manager to own the advisor experience across its Insurance Line of Credit product, from onboarding and training through ongoing...SuggestedFull timeCMC Recruiting
Denver, CO15 days ago$64.5k - $182.9k
...is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid... ...strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring...SuggestedLocal areaRemote workVisa sponsorshipSpectrum Charter
College Point, NY4 days ago$64.5k - $152.4k
...is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid... ...strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring...SuggestedLocal areaRemote workVisa sponsorshipSpectrum Charter
San Diego, CA4 days ago- ...firms automate complex workflows, deploy AI safely, and modernize how audit teams operate. The Role We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base. You will work closely with the Head of...SuggestedFull timeRemote work
Clark
New York, NY4 days ago - ...warehouse automation and that includes building world-class operational infrastructure behind the scenes. Role: As a Customer Success Manager (CSM) , you will be instrumental in ensuring our customers derive maximum value from our platform, DexoryView . You will...Full timeLocal areaRelocation1 day per week
Dexory
Nashville, TN1 day ago - ...Customer Success Manager Florida (Preferred) | Remote Considered Competitive Base Salary + Benefits We are partnering with a growing health-tech organization that is seeking a Customer Success Manager to join a rapidly expanding team. This individual will manage...Remote work
Conexess Group
New York, NY3 days ago - ...Position Overview: The Customer Success Manager, East is responsible for managing service retention effectiveness within a specific geographic area. This position is based in the Allentown Metro and covers Eastern region customer accounts and labs. Regular travel to...Full timeLocal areaRelocation package
SIMCO Electronics
Allentown, PA3 days ago $1,597 - $10,000 per month
...Client Success Manager AEO Engine. Remote, United States. Full time, contractor basis. $72,000 to $78,000 base, $102,000 to $108,000 on target, uncapped. Thirty to forty law firms, and you are the person they call first. You know how each firm runs, how intake...Base plus commissionFull timeFor contractorsRemote workAEO Engine
New York, NY4 days ago$110k - $140k
...Customer Success Manager | Financial Institutions New York or Los Angeles | Hybrid / Remote $110K-$140K base | $130K-$170K OTE + equity I’m working with a high-growth Series A fintech that’s building AI-powered infrastructure for financial institutions....Remote workMor Search
New York, NY2 days ago- ...Position Summary Reporting to the Director of Customer Success, the Customer Success Manager is the primary execution resource for proactive customer engagement, onboarding, training, and product adoption across all account segments - while identifying retention risks...Full timeWork at office
WellnessSpace Brands
Clearwater, FL1 day ago - ...Job Description: Customer Success Manager Location: Remote – US or Canada Employment Type: Full-Time Experience: 2–3 Years Equity: Available Visa Sponsorship: Not available. Candidates must be authorized to work in the US or Canada without visa sponsorship...Full timeRemote work
Digivance Solutions
United States11 hours ago - ...Title: Customer Success Manager (CSM) Manager: Customer Success Team Lead Department: Membership Services Location: Chicago, IL (Hybrid - 3 days in office Tuesday - Thursday) Company Overview: Founded in 1991, Americas’ SAP Users’ Group (ASUG) is the...Full timeWork at office
ASUG - Americas' SAP Users' Group
Chicago, IL1 day ago - ...systematically increase repeat purchases. About the Role: AppCard is looking for a business oriented, tech savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry leading products...Live inRemote work
AppCard, Inc.
Pittsburgh, PA11 hours ago $130k - $170k
...partnering with a fast-growing healthcare technology startup - Series A - that is expanding its Customer Success team and looking for an Enterprise Customer Success Manager to own and grow some of its most strategic customer relationships. This person will own relationships...Full timeTalent
New York, NY3 days ago$75k - $90k
...Customer Success Manager Morristown, NJ | Hybrid: 3 days in office $75K–$90K base + OTE up to $125K Full-Time | Monday–Friday Build Relationships. Solve Problems. Drive Growth. TeleCloud is a growing, hands-on provider of cloud voice and communications...Full timeTemporary workLive inWork at officeMonday to Friday3 days per weekTeleCloud
Morristown, NJ3 days ago$65k - $75k
...The Company YCharts empowers wealth managers to make smarter investment decisions and communicate with confidence. Our SaaS platform... .... The Position: We are seeking an Asset Management Customer Success Manager to partner with leading asset management firms and drive...Full timeSummer workWork at officeLocal areaRemote workFlexible hoursYCharts
Chicago, IL2 days ago$115k
...Customer Success Manager - Ecommerce Compensation: Up to $115K base | $145K OTE Location: NYC - 4 days onsite About the Role Our client, an ecommerce technology company, is hiring a Senior Customer Success Manager with a strong ecommerce background to retain...Full timeContract worktwentyAI
New York, NY3 days ago$55k - $65k
** This role requires you to live in New York or New Jersey and commute into the office daily** Job Title: Client Success Manager Company: CrowdSync Technology Location: SOHO, New York City OTE: $55,000 - $65,000 Overview: Looking to join a fast paced...Full timeLive inWork at officeCrowdSync
New York, NY2 days ago$60k - $80k
...because they get funded deals. Member results aren't a support function here. They are the business. Role As the Customer Success Manager, you'll take every new member from signup to their first funded deal and keep them funding deals and in our community after...Full timeContract workRemote workMonday to FridayDay shiftLandman Development
Pittsburgh, PA2 days ago$100k
...Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a... ...requirements up to 20%. Role Overview: At Relay, our Customer Success Managers (Industrial) are a critical revenue-owner and strategic...Full timeContract workTemporary workWork at officeMonday to Friday3 days per weekRelay
Raleigh, NC3 days ago- ...two days are the same and your work directly impacts business growth and client success? At myFranchise Bookkeeper (MFB), we are looking for a dynamic and motivated Customer Success Manager (Franchise Network Manager) to lead bookkeeping operations across multiple...Full time
myFranchise Bookkeeper
East Liverpool, OH2 days ago - ...for tax and wealth transfer services. Our customers are leaders across the private client ecosystem — top wealth managers, national tax advisory practices, and law... ...Series A. The Opportunity As a Customer Success Manager, you play a key role in engaging &...Full timeWork at office3 days per week
Rivet Recruiting
New York, NY4 days ago $80k - $95k
...Customer Success Manager Revi Solutions Hybrid | New York, NY | 2–3 Days In Office $80,000–$95,000 Base Salary (Dependent on Experience) + Growth Opportunity About Revi Revi is building the AI-powered conversion infrastructure layer for the fitness industry...Work at officeRevi Solutions Inc
New York, NY17 hours ago- ...About Scriptly Scriptly is a modern, cloud-based pharmacy management system (PMS) that helps pharmacies streamline operations,... ...intuitive workflows, powerful integrations, and a commitment to customer success. About the Role The Customer Success Manager (CSM)...Full timeRemote workFlexible hours
Scriptly
Schaumburg, IL17 hours ago $100k - $120k
...Customer Success Manager BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process....Full timeContract workLocal areaImmediate startRemote workHome officeBillingPlatform
Denver, CO1 day ago- ...We’re Hiring | Customer Success Manager – USA Do you have hands-on experience in Influencer/KOL Marketing, social media, and campaign performance analysis ? We’re looking for a Customer Success Manager to join a global AI-powered influencer marketing platform...Full timeRemote work
Briet Talent
New York, NY3 days ago - ...Customer Success Manager — Confidential Client About the Opportunity A growing enterprise software company is hiring a Customer Success Manager to lead its most important customer relationships. This is a client-facing, outcomes-driven role: you'll be the person...Full timeWork at officeShift work
AlignityX
McLean, VA3 days ago - ...grown 13x in ARR in the last 4 months, and that’s only accelerating. Our customer portfolio is exploding, and so are our customers’ needs. In turn, we are looking for a Customer Success Manager to own relationships with a portfolio of forml’s clientele. Unlike others...Full timeFlexible hoursDay shiftEarly shift
forml
New York, NY17 hours ago - ...numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business. Position Summary The Manager of Customer Success will be responsible for building long-term relationships with our enterprise customers,...Full timeLocal area
Vensure Employer Solutions
Chandler, AZ1 day ago
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