Customer Success Manager
Right Hire IT
Customer Success Manager
Manage the post-sale customer relationship lifecycle including onboarding, adoption, retention, renewals, and account growth
Serve as the primary contact for customer relationship management and retention initiatives
Lead renewal planning and execution, including risk assessment, stakeholder engagement, and contract discussions
Identify and address customer adoption challenges to reduce churn risk
Develop opportunities for account growth by identifying evolving customer needs and additional use cases
Conduct strategic customer meetings focused on business value and solution alignment
Partner cross-functionally with internal teams to support customer success initiatives
Build relationships with customer stakeholders and decision-makers
Conduct regular business reviews, usage discussions, and customer planning sessions
Provide customer feedback internally to support product and service improvements
Maintain accurate account activity and forecasting records within CRM systems
Support revenue retention and account growth objectives
Use customer engagement and usage trends to guide retention strategies
Help improve customer success processes and operational best practices
Collaborate with internal departments in a fast-paced growth environment
4+ years in Customer Success, Account Management, or related client-facing roles
Experience supporting customer retention and account growth in a software or technology environment
Experience managing multiple customer relationships simultaneously
Ability to communicate effectively with leadership and business stakeholders
Strong relationship management and problem-solving skills
Experience working with cross-functional teams
Strong written, verbal, organizational, and presentation skills
Familiarity with CRM and customer engagement tools
Ability to work independently in a dynamic environment
Experience with technical or configurable software platforms preferred
Mid-Level Job Type: Direct Hire Job Location: Remote
$115k - $150k
...operates production AI-powered robotic systems that run 24/7 in customer environments across the USA. We are rebuilding our Customer Success function and seeking an experienced Customer Success Account Manager to own the post-sale journey for a portfolio of enterprise...SuggestedFull timeLocal areaWork from homeShift workAmbi Robotics
Remote1 day ago$90k - $135k
...Johnson Controls, a global leader in thermal management, mission-critical building systems,... ...efficiency, and decarbonization, helps customers use energy more productively, reduce carbon... ...Controls is hiring! As a Customer Success Manager, you will serve as a trusted advisor...SuggestedPermanent employmentRemote workJohnson Controls
United States5 days ago$70k - $80k
...remote within the United States. About Managed Services. Our managed service practice is... .... Our team make-up is diverse including customer successmanagers, technical leads, developers... ...fellow team members. As a Customer Success Manager, you’ll play a pivotal role in ensuring...SuggestedContract workCurrently hiringLocal areaRemote workGrabJobs
Oakland, CA4 days ago$115k - $150k
...Vercel is seeking a Customer Success Manager to join their remote team in the United States. You will manage a portfolio of Enterprise customers, driving success through strong relationships and aligning Vercel's solutions with their business objectives. The ideal candidate...SuggestedRemote workFlexible hoursVercel Corp
New York, NY2 days ago$95k - $112k
...monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that... ...Opportunity: We're growing FAST and seeking a Customer Success Manager to become a trusted advisor to customers and own the success...SuggestedFull timeRemote workFlexible hoursShift workGrabJobs
West Valley, UT4 days ago$68k - $75k
...Customer Success Manager Formations is a Seattle-based startup reimagining financial management for self-employed professionals. We handle everything taxes, accounting, payroll, S Corporation management, and financial planning so our customers can focus on the work...16 hoursFull timeSelf employmentImmediate startRemote workFlexible hoursFormations
Kirkland, WA3 days ago- ...will not be taken into consideration for this position. About the role We are seeking a dynamic and results-driven Customer Success Manager who will be the voice of the customer within our organization. In this critical role, you will focus on driving customer...Hourly payFull timeWork at officeRemote work
Achieve Test Prep
United States3 days ago - ...Description Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro...Contract workTemporary workRemote work
GrabJobs
Chandler, AZ4 days ago - ...Title: Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies...Remote workFlexible hours
Aria Systems
United States5 days ago - ...we're building an AI-powered Human Risk Management platform that helps organizations reduce... ...matters. We are Valued Partners . We put customers & teammates first. We are Excellence-... ...About the Role We're hiring a Customer Success Manager to join our CSM team and manage...Full timeLive outCurrently hiringImmediate startRemote workFlexible hours
GrabJobs
Charlotte, NC4 days ago $70k - $90k
...construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS... ...make an appreciated and notable difference in our customer's daily lives.About the Job:The Customer Success Manager serves to develop strong customer...Work experience placementLocal areaRemote workFlexible hoursArcoro Holdings Corp
Birmingham, AL1 day ago$25 - $35 per hour
...Remote Customer Success Manager Company: Del Toro Insurance Compensation: USD 25 - 35/hour Location: Remote: United States Mission of Del Toro Insurance: “Our mission is to empower aspiring entrepreneurs to achieve professional, financial, and personal...Contract workRemote workEmma of Torre.ai
New York, NY2 days ago- ...Your Impact The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering...H1bRemote workVisa sponsorshipFlexible hours
Disco
United States5 days ago $135k - $155k
...Customer Success Manager (CSM) GovCIO is currently hiring for a Customer Success Manager (CSM) to support Veterans Affairs (VA) Data Modernization initiatives. This role plays a critical part in enabling rapid onboarding, improving customer intake processes, and providing...Currently hiringRemote workGovcio
United States1 day ago- ...Job Summary: As a member of the Customer Success team, you are responsible for delivering end-to-end renewal execution through partnership... ...) leads and the extended account team. Our Customer Success Managers (CSM) are passionate, skilled, and knowledgeable in the areas...Contract workWork experience placementWork at officeLocal areaRemote work
Avenu Holdings LLC
United States1 day ago - ...A leading benefits technology company is seeking a Customer Success Manager to oversee 30+ commercial and enterprise accounts. You will foster strong relationships to ensure client satisfaction and success by guiding customers in leveraging the product effectively. The...Remote workFlexible hours
Forma
New York, NY2 days ago $26 - $28 per hour
...About the role: Customer Success Managers (CSM) own the post-sales experience at PetDesk, driving adoption and retention and maximizing the return on a customer’s technology investment. CSMs are responsible for ensuring the overall success of 400+ accounts. They are adept...Remote workGrabJobs
Florida4 days ago- ...The primary purpose of the Customer Success Manager (CSM) is to drive customer onboarding, adoption, and long-term satisfaction to ensure customers realize the full value of Access' products and services. This role partners closely with customers and internal teams to...Remote work
Access Information Management Inc
United States3 days ago - ...Magic Customer Success Manager This is an in-house Magic role — you'll be a Magic employee owning client relationships on behalf of the company, not a VA placed with a client. Magic's business runs on retention and expansion, and the CSM is the engine behind both....Permanent employmentFull timeRemote work
In-House Roles
United States4 days ago - ...About Nevis Nevis is building the world's first AI wealth management platform. In just 9 months, Nevis has grown to have over $50... .... The Role We are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our...Remote work
Nevis
United States4 days ago - ...An innovative automotive tech company is seeking an Enterprise Customer Success Manager to build relationships with dealerships and optimize their success through data-driven insights. The role requires experience with automotive clients, expertise in digital advertising...Remote work
AutoLeadStar
New York, NY2 days ago $105.36k - $158.04k
...As a Commerce brand, Feedonomics is a leading product feed management platform that helps brands, retailers, and agencies list and... ...technology-all rooted in a commitment to excellence. The Customer Success Manager (CSM) is a strategic, customer-facing role...Contract workLocal areaWorldwideFeedonomics
Austin, TX5 days ago- ...Customer Success Manager HuLoop Automation, headquartered in Auburn, California, is an AI-Powered Work Optimization company redefining how work gets done across community and regional banking, credit unions, collections and revenue recovery, retail/wholesale, and CPG...Base plus commissionPermanent employmentFull timeWork at officeWork from home
Huloop Automation
Sacramento, CA5 days ago - ...Job Description Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote) Location: Either Wilmington, DE or Logan, UT Hours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MT We are currently seeking a Customer Success Manager...Contract workLocal areaRemote workWorldwide
Corporation Service Company
Logan, UT2 days ago - ...Customer Success Manager A tech enterprise that emerged a little over ten years ago, but is now an institution across the USA, parts of Europe and Asia, is growing in multiple markets and geographies. They're looking for a sizable number of CSMs to come in and grow...
Randstad
Raleigh, NC3 days ago - ...Customer Success Manager We are looking for a motivated Customer Success Manager to join our growing commercial team in the EMEA region. This role is ideal for someone who enjoys building relationships, identifying new business opportunities, and helping clients achieve...Permanent employmentRemote work
Valsoft Services
United States3 days ago - ...Customer Success Manager Sourgum is seeking a dynamic and driven individual to join our team as a Customer Success Manager. The ideal candidate will work closely with our Account Executive team to maintain and expand relationships with our clients. This role requires...Work at officeFlexible hours
Wayste
Jersey City, NJ4 days ago - ...Customer Success Manager Kadince (pronounced cadence) is a fully remote software company founded in 2013. In a nutshell, we build tools to help compliance and marketing professionals at financial institutions do their jobs more efficiently. To be a Kadince Customer...Full timeWork at officeRemote workDay shift
Kadince
Ogden, UT3 days ago - ...party data, enabling richer insights for customers while receiving benchmarking and... ...We are looking for the next Customer Success team member who will help our growing roster... ...effectively. Create strategic plans for managing client relationships and develop clear and...Work at office
Vendelux Inc
New York, NY1 day ago - ...Customer Success Manager Alt Legal is a fast-growing SaaS-based legal technology company based in New York focused on making trademark professionals' lives easier. Our intuitive and automated software helps IP professionals create, maintain, and analyze trademarks...Contract workInternshipRemote workFlexible hours
Alt Legal - IP Management Software
United States5 days ago
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