Product Manager, Energy Efficiency Programs 1, 2, Senior

Requisition ID : 20609

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

Summary

The Product Manager is responsible for the development and management of a portfolio of products/programs from inception to sunsetting. This role includes understanding our customers needs, assessing the market trends and technical viability of various products/programs, preparing the product/program design. Identifying and selecting third-party partners to implement the offer, and providing ongoing management of the product/program to ensure it meets customer needs and SRP s established objectives.

What You'll Do

• Oversee the product / program lifecycle from concept inception to sunset of delivery including building business strategies, performance objectives and outcome-based roadmaps.
• Participate in defining the strategic vision, product roadmaps, product prioritization, execution and product support for desired customer solutions.
• Understand competitive marketplace and market drivers that motivate customers, trade allies, and other market actors to purchase and participate in SRP’s products and programs.
• Prepare product / program plans, designs products, programs and processes, and conducts analyses in accordance with established customer and market needs, and SRP requirements.
• Identify and secure the services of third-party partners and program implementors and actively manage their performance to ensure product / programs deliver intended results.
• Leverage SRP's corporate strategies to set alignment with priorities and deliver continuous improvement and workflow across multiple teams.
• Manage all aspects of the product / program performance, including financial, risk, operations and business performance.
• Experience in identifying new and existing customer/business requirements/needs, and formulating and implementing solutions while working with internal and third-party partners for rapid piloting and product / program launches.
• Possess product management and development experience in defining, developing, and launching customer programs and products.
• Work collaboratively with cross-functional teams to handoff for internal development of qualified concepts. Collaborate and partner with cross-functional teams such as marketing, IT, customer service and external implementers to prepare for product launch.
• Develop business models and business cases to evaluate product opportunities.
• Facilitate collaboration between internal and external stakeholders in building consensus around common objectives around product offerings.
• Leader in customer collaboration across all stages of work. Ensures customer needs are consistently met.
• Think proactively and identify new opportunities and optimize existing solutions and product offerings.
• Utilize strategic business acumen and leverage product / program data analytics to make decisions to enhance product / program performance and delivery.

Education

A bachelor's degree relevant to the assignment from an accredited institution is preferred.

Experience

This position may be filled at one of three levels outlined below, based on the candidate’s relevant education, experience, or a combination of both that demonstrates the required knowledge, skills, and competencies.

• Level I — Associate: In lieu of a degree, 4 years of relevant experience or an equivalent combination of education and experience totaling 4 years may be considered.
• Level 2 – Journey: Minimum 2 years of relevant experience required. In lieu of a degree, 6 years of relevant experience or an equivalent combination of education and experience totaling 6 years may be considered.
• Level 3 – Senior: Minimum 5 years of relevant experience required. In lieu of a degree, 9 years of relevant experience or an equivalent combination of education and experience totaling 9 years may be considered. Eligibility for advancement (progression) to the next level in the same role is based on overall job performance, mastery of all functional responsibilities, and time in position, as assessed by the supervisor.

Additional Requirements and Qualifications

• Possess a strong customer-focus mentality and desire to want to drive an exceptional customer experience.
• Experience leading cross functional teams that include in-house technical teams, product development, and marketing in an agile business development environment.
• Possess strong technical background in the field of sustainability, building science, energy management and/or renewables.
• Experience iterating to achieve product/market fit through customer and competitive market assessments, roadmap definition, program prioritization, project planning tools, and user experience feedback.
• Strong written and verbal communication/presentation skills through all levels of the organization, including both technical and non‐technical.
• CEM (Certified Energy Manager), BPI Certified (Building Performance Institute), and/or BSP Certified (Building Science Principles) preferred 
• Experience with clean energy programs implementation such as managing energy efficiency, demand-side management (DSM), electrification, or sustainability programs

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.