Field Service Technician

Public Works/Utility Department: Water & SewerUnder direction, this is responsible work involving meter reading, meter maintenance, meter calibration, customer interaction and other duties related to utility work. Employees in this classification are responsible for reading meters, recording consumption and repairing meters. Objective is to support correct and timely billing of metered services by accurately and efficiently recording meter readings along a clearly designated work route. Although the employee works independently and is often physically removed from supervision, duties are performed within the framework of pre-established policies and procedures.Examples of DutiesReads meters on an assigned work route and records readings; enters data on meter readings into computer in order to provide records of services; prepares statistical reports on water service activities. Maintains meter reading records, leaves notice and submits reports of inaccessible meters; collects funds for delinquent accounts. Installs and maintains meters. Checks meters for water leakage, proper operation, and illegal water taps; pumps water from meters, if necessary, and determines source of leaks; reports leaks to property owner or supervisor, depending on source of leak. Tests meters for accuracy; maintains parts inventory records. Replaces broken meter lids; repairs and rebuilds meters and registers; replaces registers and worn out parts; completes forms and reports on accounts to document services performed and status of account. Monitors consistency of readings and reports any deviation from usual consumption. Assists customers in identifying consumption problems and recommends corrective measures. Performs related duties as directed when such duties are a logical and appropriate assignment to the position.Minimum QualificationsHigh School Diploma or GED; supplemented by one (1) year experience in water meter repair and maintenance or closely related experience. Must possess and maintain a current and valid Florida Driver's License. Must possess and maintain a Florida Department of Environmental Protection Level 3 or higher Water Distribution System Operator License. Employee without said license/certification will be allowed one year and six months (1.5 years) from date of employment with the City of Sanford to attain this license/certification. Employee shall obtain the National Incident Management System ICS-100 Introduction to the Incident Command System and IS-700 National Incident Management System, An Introduction within six (6) months of employment.Supplemental InformationAbility to understand and follow written and oral instructions. Ability to read and write English. Ability to clearly communicate information both verbally and in writing. Ability to perform routine mathematical computations and tabulations accurately and efficiently. Ability to operate hand-held computer. Knowledge of the geography and street locations of the City. Knowledge of the mechanism and repair of meters. Ability to perform basic meter repairs. Ability to establish and maintain effective working relationships with supervisors and the general public. Skill in the principles and techniques of customer service. Ability to interpret a variety of instructions in written, oral, diagram or schedule form. Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with a minimum of direction. Physical requirements while performing the essential functions of this job include lifting, moving or carrying objects up to 50 pounds; ascending or descending ladders, stairs, scaffolding, ramps, poles; utilizing feet and legs or hands and arms; maintaining body equilibrium to prevent falling; bending body downward and forward; moving about on hands and knees or hands and feet; using hands to finger, handle or feel objects; and reaching with hands and arms. Employee is frequently exposed to fumes or airborne particles, excessive noise, vehicles, dampness/humidity, biting insects and unrestrained animals. Employee is regularly exposed to possible bodily injury from electrical shock; falling from exposed places; and moving mechanical parts of equipment, tools, and machinery. The City of Sanford is a drug free workplace.BenefitsPart of the City of Sanford's success is due to the efforts and loyalty of employees of our City. The City of Sanford offers a comprehensive benefits package to its classified full-time and part-time employees, elected officials, and retirees. City benefit offerings provide a competitive edge for employment recruitment and retention. In some cases the City funds 100% of the benefits; in most cases City subsidies are common. Medical Insurance, Dental Insurance, Vision Insurance, Health Reimbursement Account, Tuition Assistance Reimbursement, FRS Retirement Plan, Paid Time Off (General/Fire Employees), Paid Sick Leave/Paid Vacation Leave (Police), Bereavement Leave, Paid Military Leave, EAP Program, Short Term Disability Insurance, Paid Employee Life Insurance (1 x annual salary), Paid Holidays, Paid Jury Duty, Worker's Compensation, Social Security/Medicare (50%), Protective Safety Equipment, Uniforms. Supplemental Benefits Hospitality Indemnity Plan, Personal Cancer Indemnity Plan, Critical Illness, Voluntary Employee Supplemental Life Insurance, Dependent Life Insurance, 457 Deferred Compensation Retirement Plan, Short Term Disability, 10 Year Level Term Life Insurance. Other Benefits Fitness Center, Wellness Center for members of City's Health Insurance program, Wellness Incentive Program, Employee Assistance Program, Bi-Weekly Pay Checks, Direct Deposit, Employee Recognition Events, Free Flu Shot, Free Parking, Bi-Lingual Pay, Recruitment Bonus (Police), Safety Incentive program. Flexible Spending Account Section 125 Cafeteria Plan Flexible Spending Accounts (FSAs) allow employees to set aside dollars on a pre-tax basis to pay for dependent day care and medical, dental, and vision expenses that are not covered by insurance. Employees can contribute up to $3,400 on a pre-tax basis for medical expenses. Dependent day care expenses are set by the IRS at a maximum of $3,750 per plan year. Employees should estimate expenses to be incurred carefully, as penalties may be imposed by the IRS. For more information please contact our benefits department.