Director of Desktop System Management

## Director of Desktop System ManagementApply: United States of America: Full time: Posted Today: JR0027607It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you’re looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business—and the world.Job Description: Director of Desktop System Management# Position OverviewAt Yahoo, we’re on a mission to make the world’s daily habits inspiring and entertaining, acting as a trusted guide for millions. Joining our team means stepping into a high-drive, inclusive culture where you can leverage your domain expertise to tackle internet-scale challenges. We offer a flexible hybrid environment, robust support for your professional growth, and a commitment to innovation that empowers you to act like an owner while driving global digital transformation. We are seeking an experienced, visionary, and service-oriented **Director of Desktop System Management** to lead our global endpoint architecture, IT support, and user technology operations. In this role, you will oversee the strategic direction, infrastructure, and automation for enterprise endpoint systems, ensuring our global employee workforce remains productive, secure, and seamlessly supported across macOS, Windows, and Linux environments. As a key leader within Central Technology, you will manage a dedicated organization of desktop systems engineers and IT service delivery specialists. You will bridge endpoint management and enterprise security, driving key initiatives around endpoint compliance, identity management, operational support tools, and frictionless enterprise onboarding.# Key Responsibilities## 1. Strategic Desktop Operations & User Onboarding* **New Hire Onboarding Execution & Automation:** Lead and optimize the technical end-to-end New Hire Onboarding process to ensure new team members receive hardware, security software, access, and zero-touch deployment profiles seamlessly on day one.* **Global IT Support & GSD Verification:** Direct global Global Service Desk (GSD) operations and establish robust GSD IT Support Verification standards to ensure high quality of service, rapid issue resolution, and rigorous identity verification for technical support calls.* **Self-Service Support Tools:** Oversee the development, deployment, and management of user-facing automation tools, including the enterprise Password Reset Tool, reducing helpdesk ticket volume and improving employee self-service capabilities.## 2. Endpoint Security, Hardware & Hardware Security * **Collaboration with Security Teams:** Work in close Collaboration with The Security organization (InfoSec, Threat Management, and Security Operations) to enforce endpoint protection baseline standards, hardware encryption, zero-trust policies, and continuous vulnerability management.* **MDM & Endpoint Management Strategy:** Define and execute the multi-year vision for enterprise Mobile Device Management (MDM) platforms (Jamf, Microsoft Intune) and automated provisioning pipelines.## 3. People & Organizational Leadership* **Team Leadership & Development:** Recruit, mentor, and foster high-performing teams of desktop engineering and IT service delivery professionals.* **Cross-Functional Communication:** Collaborate with HR, Workplace Resources, Legal, and Business Unit leads to continually refine end-user workplace technologies and digital experience frameworks.* **Operational Excellence & Metrics:** Drive SLA/SLO accountability across end-user tickets, hardware asset management, hardware replacement cycles, and endpoint health compliance.# Role Requirements & Qualifications## Leadership & Experience* **Proven IT Leadership:** 6+ years of experience managing desktop systems engineering or IT service management teams at scale, with a strong background in enterprise end-user computing.* **Process Modernization:** Track record of modernizing IT workflows, zero-touch deployment models, and self-service identity/security tooling.* **Cross-Functional Collaboration:** Exceptional communication skills with demonstrated success partnering closely with Security, HR, and Operations teams.## Technical Domain Expertise* **Endpoint Management:** Deep expertise in macOS and Windows enterprise administration using Jamf Pro, Microsoft Intune/SCCM, and modern MDM/UEM tools.* **Identity & Security Integration:** Strong experience with hardware authentication tokens (Yubikey), identity providers (Okta), password self-service platforms, and zero-trust security frameworks.* **Service Desk Governance:** Hands-on experience establishing verification standards for IT Support/GSD, incident response workflows, and ticketing platforms (Jira Service Management, ServiceNow).# What Success Looks Like in the First 90 Days* **First 30 Days:** Map current New Hire Onboarding pipelines, audit GSD IT support verification procedures, and analyze helpdesk ticket trends related to password reset tools and hardware authentication.* **First 60 Days:** Partner closely in Collaboration with The Security team to evaluate Yubikey Enrollment completion rates and prioritize endpoint compliance and self-service enhancements.* **First 90 Days:** Deliver a 12-to-18-month strategic roadmap for Desktop System Management, setting clear milestones for zero-touch onboarding automation, endpoint security compliance, and frictionless employee tech experience.The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies; exercising sound judgment; working effectively, safely and inclusively with others; exhibiting trustworthiness and meeting expectations; and safeguarding business operations and brand integrity.At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ( or call View phone number on click.appcast.io. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.We believe that a diverse and inclusive workplace strengthens Yahoo and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome.The compensation for this position ranges from $160,965.00 - $349,885.00/yr and will vary depending on factors such as your location, skills and experience.The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Our comprehensive benefits include healthcare, a great 401k, backup childcare, education stipends and much (much) more. #J-18808-Ljbffr