Patient Advocate - Patient & Family Experience

Building Name: CVPH - Champlain Valley Physicians Hospital Location Address: 75 Beekman Street, Plattsburgh New York Regular Department: CVPH - Quality & Safety Full Time Standard Hours: 40 Biweekly Scheduled Hours: 80 Shift: Day Primary Shift: 8:00 AM - 4:30 PM Weekend Needs: As Scheduled Salary Range: Min $27.30 Mid $34.13 Max $40.95 Recruiter: Katie Dubrey Primary: 8:00am-4:30pm Secondary: 7:00am-3:30pm, 7:30am-4:00pm, 8:30am-5:00pm GENERAL SUMMARY: Develops, directs, and administers and evaluates the Patient Advocate Program. Investigates and responds to patient care related/customer complaints in an attempt to resolve problematic issues, enhance understanding of the patient’s Bill of Rights and patient responsibilities and to enhance satisfaction with services provided by CVPH. The Patient Advocate assesses verbal and written complaints and satisfaction survey data to identify trends and areas for process improvement. The Patient Advocate will function as an internal consultant across the organization working with management and staff to develop skills and strategies to resolve patient concerns as close to the bedside as possible. QUALIFICATIONS: Education/Skills Required: 1. Associates degree required OR a minimum of 4 years relevant clinical or patient expierence background. 2. Bachelors degree preferred. 3. Excellent communication and interpersonal skills required. 4. Basic computer skills required. As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which care is being provided. The individual should have good clinical judgement, an ability to think critically and work independently. University of Vermont Health - Champlain Valley Physicians Hospital boasts 300 inpatient beds, inpatient acute rooms that are all private, and a Skilled Nursing Facility. The main hospital sits on a plush 45-acre campus complete with ponds and walking paths. We’re proud to offer a full-spectrum of health care services to our rural communities in Northern New York to keep care as close to home as possible. The Champlain Valley is characterized by its working landscapes; undulating hills, meadows and pastures rolling down to the waters of giant Lake Champlain, the largest lake in the U.S. behind the Great Lakes. Plattsburgh, a picturesque community of 38,000, offers a cost of living just below the national average. The perfect place to raise a family, the area features excellent schools both public and private. The State University of New York also has a branch here with 6,200 students boasting a large international population and solid nursing program. Site Selection Magazine has chosen Plattsburgh as a top city in the nation for business development for the past eight years. In addition, Policom Corp has ranked Plattsburgh as the top micropolitan in New York and the 27th in the nation. As far as recreational opportunities, Plattsburgh and the Champlain Valley offer incredible year-round activities. From boating and sailing to biking, kite surfing, fishing, golfing and more. The historic Strand Theater serves as the anchor of downtown Plattsburg and dozens of museums and historic attractions share the region’s rich history.