Guest Services Team Lead
Wollman Rink NYC
Wollman Rink NYC seeks a Guest Services Team Lead to supervise daily front-line operations and ensure an exceptional experience for every visitor. In this fast-paced, guest-focused role, you will lead and coach guest services staff, oversee lines and crowd flow, resolve escalated guest concerns, and support ticketing and check-in processes. You will coordinate with skating, events, and safety teams, uphold cleanliness and safety standards, and help train new team members while modeling warm, professional, and inclusive service for guests from around the world.
Vacancy posted 4 days ago
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