Receptionist - Full-Time | Days

The Staff Pad has partnered with a renowned hospital in Manchester, TN, and we are looking to hire an experienced Receptionist to serve as the first point of contact for patients and visitors and play a key role in delivering exceptional customer service while supporting the daily operations of a busy medical office.

Responsibilities include patient scheduling, registration, insurance verification, medical records management, payment processing, and administrative support.

Schedule: Full-Time | Days | 8-Hour Shift available

What You’ll Do

Key Responsibilities

• Greet patients and visitors with professionalism and outstanding customer service
  
• Schedule, reschedule, and cancel appointments while tracking missed visits
  
• Manage multiple phone lines, document messages, and route calls appropriately
  
• File, retrieve, copy, and fax medical records for providers
  
• Check in patients and accurately complete registration documentation
  
• Verify insurance coverage and patient demographics, ensuring accurate system entry
  
• Collect co-pays and payments and balance daily cash transactions
  
• Complete assigned tasks and communicate with supervisors regarding any barriers
  
• Ensure providers have the information needed to support quality patient care
  
• Perform additional duties as assigned
  
• Maintain patient confidentiality in accordance with QHC policies
  
• Manage Athena Inbox tasks efficiently to ensure timely follow-up and organization
  

What We Are Looking For

Education & Experience

• High School Diploma or GED required
  
• Bilingual (Spanish) preferred
  
• 1+ year of experience in a medical office or related healthcare setting preferred
  

What You Bring to the Role

• Ability to work independently and follow department standards with minimal direction
  
• Emotional maturity and the ability to remain professional and effective in a fast-paced environment
  
• Knowledge of basic office equipment, including computers, copiers, and fax machines
  
• Understanding of medical office procedures and medical terminology
  
• Strong interpersonal, customer service, and communication skills
  
• Ability to sort and file records using alphabetic and numeric systems
  
• Ability to build and maintain positive working relationships
  
• Ability to manage multiple priorities with minimal supervision
  
• Ability to follow written and verbal instructions accurately
  
• Strong organizational skills and attention to detail
  
• Commitment to maintaining confidentiality of patient and employee information
  

If you are an organized, customer-focused professional who enjoys helping patients and supporting a collaborative healthcare team, we encourage you to apply today!