Billing Operations Analyst

Billing Operations Analyst

The Billing Operations Analyst is responsible for managing the end-to-end billing process for advertising and related products. This position serves as a key point of coordination between the sales, fulfillment, and finance teams, ensuring that orders are processed correctly, revenue is validated appropriately, and customer requests are handled promptly and professionally.

The Billing Operations Analyst plays a critical role in maintaining the integrity of the order-to-cash process across Crain's full advertising product suite. This role requires strong attention to detail, sound judgment, and the ability to manage multiple priorities and deadlines independently.

This is a hybrid position and requires in-office work in downtown Detroit 3-days per week.

Responsibilities

• Review Salesforce opportunities and create contracts/insertion orders for the sales team to send to their clients.
• Review signed contracts/agency IOs, notify sales and fulfillment teams of the sale, and close Salesforce opportunities.
• Process and document all order changes in the billing system and communicate changes.
• Support the sales team by retrieving customer account information, researching discrepancies, and assisting with sales reporting.
• Monitor and manage the team's shared inbox and process internal/external customer requests.
• Perform revenue validation and delivery confirmation for all print, digital, event, and custom programs.
• Prepare customer invoices accurately and on time, ensuring charges align with contract terms, pricing, and billing schedules.
• Maintain all records to support order entry and sales invoices in accordance with company policy.
• Prepare, maintain, and reconcile weekly sales bookings reports.
• Develop and maintain working knowledge of Crain's full advertising product suite.
• Collaborate with team members to manage shared workload and support team coverage, ensuring customer requests are completed accurately and within established service expectations.

Basic Qualifications

• Associate's or Bachelor's degree, or equivalent work experience.
• A collaborative, team-first approach to shared workload and customer service.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills, with the ability to coordinate across various teams.
• Demonstrated ability to deliver excellent customer service that meets the needs and expectations of both internal and external customers.
• Familiarity with Microsoft Office applications (Excel, Word, PowerPoint) and web-based software.
• Ability to work traditional office hours, with the possibility of alternative work schedules to meet business needs.

Preferred Qualifications

• Bachelor's degree in Accounting, Finance, Business, or related field.
• 13 years of experience in billing, order management, sales operations, or a related administrative/financial role.
• Knowledge of Salesforce, Naviga Ad, or similar tools.
• Experience in the media or advertising industry.

Pay Transparency Disclosure The estimated salary range for this position is $55,000 to $65,000.

The final salary offering will take into account experience, accomplishments and location. In addition to base salary, Crain offers competitive benefits, including retirement plan savings contributions and bonus opportunities based on individual and company performance.