Inside Sales Representative

Job Description

Job Description

Inside Sales Representative

JOB DESCRIPTION___________________________________________________ Flexible Materials Inc. is a specification-driven wood veneer manufacturer serving the architectural and woodworking industries since 1929. We specialize in architectural panels, wood veneer sheets, and edge banding, delivering high-quality products to customers across the country.
As a 100% Employee-Owned company (ESOP), every employee has a direct stake in our success. When the company performs well, our employees’ benefit. In addition, we offer a monthly bonus program that rewards team performance and operational excellence.
We pride ourselves on a collaborative, team-oriented culture where employees are empowered to contribute, grow, and make a real impact . Position Overview
We are looking for a motivated and detail-oriented Inside Sales Representative to serve as a key connection between our customers, outside sales team, and production floor. This role is essential to delivering an outstanding customer experience while ensuring orders are processed accurately and efficiently.
If you enjoy working in a fast-paced environment, solving problems, and building strong relationships, this is a great opportunity to grow your career in a stable, employee-owned company. What You’ll Do

• Serve as a primary point of contact for customers via phone and email, assisting with orders, quotes, stock levels, and general inquiries.
• Accurately enter and manage customer orders, ensuring all specifications and details are correct.
• Prepare quotes and pricing based on customer needs and product specifications.
• Partner closely with the Production team to ensure orders are fulfilled accurately and on time.
• Support the Outside Sales team by providing key information, updates, and coordination.
• Track and communicate order status, lead times, and any changes to customers.
• Build and maintain strong customer relationships to drive satisfaction and repeat business.
• Develop a strong understanding of our wood veneer products and their applications.
• Collaborate across departments to improve processes and enhance customer service.

What We’re Looking For

• Strong communication skills with a customer-first mindset.
• High level of professionalism, attention to detail, and integrity.
• Ability to multitask, stay organized, and manage priorities effectively.
• Proficiency in Microsoft Excel and Outlook; ability to learn new systems quickly.
• Strong problem-solving and basic math skills for quoting and order accuracy.
• Team-oriented mindset with the ability to work independently when needed.
• Previous experience in inside sales, customer service, or manufacturing environments is preferred.

Education & Experience

• Associate degree preferred, or equivalent experience.
• 2–4 years of experience in inside sales, customer service, or a related field preferred.
• Experience in manufacturing, building materials, or wood products is a plus.

Schedule

• Full-time, Monday–Friday
• 8:00 a.m. – 5:00 p.m.
• Occasional additional hours based on business needs

Why Join Flexible Materials?

• Employee Ownership (ESOP): Build long-term wealth as an owner of the company
• Monthly Bonus Program: Get rewarded for company performance
• Medical, Dental, Vision, 401k, Employee Assistance Program
• Life Insurance, Short and Long Term Disability 
• Established & Stable Company: In business since 1929
• Team-Oriented Culture: Work closely with sales, production, and leadership
• Growth Opportunity: Learn a specialized industry with long-term career potential
• Meaningful Work: Play a key role in delivering high-quality products to customers

Equal Employment Opportunity / ADA Statement
Flexible Materials Inc. is an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, genetic information, or any other status protected by federal, state, or local law.
In accordance with the Americans with Disabilities Act (ADA) and the Indiana Civil Rights Law, Flexible Materials Inc. provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process and employment. If you require a reasonable accommodation to apply for this position or to perform essential job functions, please notify Human Resources.

 

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