Lobby Ambassador

Lobby Ambassador

Position Title: Lobby Ambassador Tishman Santa Monica, CA

Salary: $25-$27/hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

The Lead Lobby & Amenity Ambassador will serve as a primary front-of-house representative for the client's amenity space and building lobby, delivering an elevated hospitality experience for tenants and visitors. This role is responsible for supporting both the day-to-day operations and community engagement of the amenity space, as well as enhancing the lobby arrival and visitor experience.

Essential Duties and Responsibilities:

• Front-of-House & Guest Arrival Experience

  • Serve as the first point of contact for all guests entering the building
  • Oversee daily tracking of expected visitors and notify appropriate internal teams

• Hospitality & Guest Engagement

  • Act as a knowledgeable resource and primary point of contact for customer questions, concerns, and general guidance
  • Build strong relationships with tenants, guests, and partners through proactive, hospitality-driven service
  • Anticipate guest needs and resolve issues quickly, professionally, and with a solutions-oriented mindset

• Facility & Administrative Support:

  • Partner with Property Management to upkeep the amenity space

About You

• Experience in hospitality, front-of-house, concierge, or customer-facing roles
• Prior experience supporting events or hospitality programming preferred
• Strong presence and professionalism, with a natural ability to engage with guests
• Comfortable with basic technology, including assisting customers with building app functionality, WiFi connectivity, and guest check-in via iPad
• Exceptional interpersonal and communication skills
• Highly organized, reliable, and detail-oriented
• Calm under pressure and able to manage a steady flow of guest interactions

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Req ID: 1552260

Rapport a specialized division of FLIK Hospitality Group