Assistant Director of Solid Waste Services Operations

The Solid Waste Services Department plays a vital role in protecting our city’s public health, preserving our environment, and supporting the quality of life our residents expect and deserve. We currently serve over 128,000 residents, the downtown Central Business District of Raleigh, bus stops, and multifamily recycling locations along with managing the City’s Yard Waste Center that transforms yard waste into award-winning compost and mulch. The Assistant Director of Operations is a key member of the Solid Waste Services leadership team, responsible for strategic oversight, operational excellence, and continuous improvement of collection, disposal, recycling, yard waste, and fleet-related operations. This executive-level position provides leadership to multiple divisions and ensures safe, efficient, customer‑focused service delivery while advancing organizational goals, sustainability initiatives, and employee development. The position reports to the Director of Solid Waste Services. Duties and Responsibilities Provides strategic direction and management of the Operations Division within Solid Waste Services; strives to align service delivery, project and initiative outcomes, and work plans with City and departmental strategic plans, mission, and divisions. Coordinates and provides oversight of the implementation of the division’s programs and activities, including garbage, recycling, yard waste, and special collection services as well as oversight of the Yard Waste Center Division and retired landfill. Provides direct staff supervision, including conducting performance evaluations, payroll and timekeeping, coordinating training and hiring, and issuing discipline and termination procedures if necessary. Collaborates with the Administrative Division to coordinate programs and ensure service delivery, quality customer service, project and initiative outcomes, and work plans that require cross‑division coordination. Manages resource allocations to ensure service delivery, productivity and efficiency; evaluates fleet support to ensure a safe and serviceable fleet; ensures financial stewardship within the divisions; monitors and reduces waste (time, resources, etc.). Monitors and manages division performance, progress of service delivery and the efficient utilization of available services; identifies areas of quality management to enhance productivity and foster accountability; oversees the administration technology to make data‑driven decisions. Oversees and participates in the analysis, development, and administration of assigned budget; monitors and approves expenditures and budget compliance; recommends adjustments. Oversees the execution of all professional contracts within the divisions. Manages projects and initiatives; works with various city partners, state, local, regional, and/or federal agencies regarding City projects and environmental compliance initiatives; identifies opportunities to exercise positive environmental stewardship. Manages the resolution of highly visible, sensitive, and complex customer service issues; performs research and analysis of specialized and technical information. Acts as the official departmental representative to other City departments, City Manager's Office, elected officials, and outside agencies; explains, justifies, and defends department programs, policies, and activities; resolves sensitive, significant, and controversial issues; makes presentations to a variety of audiences; communicates with the media as needed. Negotiates and resolves highly sensitive cross‑departmental and/or external issues in a tactful and diplomatic manner; establishes and maintains working relationships with a variety of citizens and interest groups. Identifies and resolves performance and process gaps; initiates and participates in policy development and continuous improvement of work culture. Serves as division representative and advisor to management; serves in lieu of Director as needed; assists the Director and Assistant Director of Administration in providing operational direction to achieve departmental goals and objectives; develops short‑ and long‑term goals, objectives, and strategic plans that consider their political, financial, operational, and social impact to the department and City. Serves as the key interdepartmental liaison; oversees the department's collaboration to ensure departmental policies and procedures are accurately communicated. Supports the regulatory compliance and safety of the Solid Waste Services Department. Typical Qualifications Education and Experience Bachelor's Degree in Public Administration, Business Administration, Environmental Science or related field; 7 to 9 years’ experience in supervisory or managerial level solid waste management, or related work. Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted. Preferred Qualifications Experience with refuse vehicle fleet operations and logistics. Experience with NCDEQ permitting requirements. Experience with OSHA and workplace safety requirements. Experience with implementing technology enhancements to drive operational efficiencies. Knowledge of Supervisory principles, practices and techniques Practices and methods of coaching and leading the work of others Business methods, principles and practices Principles and practices of program administration and management Best practices, trends and emerging technologies Principles and applications of critical thinking and analysis Principles and practices of budgeting and fiscal management; working knowledge of fund accounting Principles and practices of intergovernmental relations Conflict resolution and negotiation strategies Principles and practices of strategic planning Principles and techniques of effective oral presentations Project management principles Principles and practices of group facilitation and building consensus Contract administration principles; Applicable federal, state and local laws, codes, regulations (based on assignment) Customer service principles Specialized equipment relevant to area of assignment Modern office technology Skill In Supervising and evaluating staff performance Training, coaching and overseeing the development of staff Providing direction to others in order to meet standards Providing project/program management, organization and logistics coordination Managing standards and quality assurance Reviewing research and implementing industry trends, solutions and best practices Directing the analysis, evaluation and interpretation of written materials and statistical data for reports and recommendations Authoring and editing complex reports and documents Facilitating group discussions and building consensus using persuasive reasoning Managing budgets and allocating resources to achieve strategic objectives Exercising political acumen, tact and diplomacy. Interpreting and applying applicable laws, codes, regulations and standards (based on assignment) Providing customer service Utilizing a computer and relevant software applications Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the public and others to sufficiently exchange or convey information and receive work direction ADA and Other Requirements Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Work Environment: Work is typically performed in an office or similar indoor environment. Working Conditions: Employees may occasionally interact with individuals who are hostile or irate, or with individuals with known violent backgrounds. City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request. #J-18808-Ljbffr ICMA Services