Digital Support Specialist

Digital Support Specialist Location: Portland, Oregon (Hybrid) Role Overview The Digital Support Specialist supports a digital platform by providing dealer and customer support, troubleshooting technical issues, and supporting integrations between dealer systems and company applications. This role serves as a liaison between customers, business teams, and IT organizations to ensure a seamless digital purchasing experience. Key Responsibilities Provide front-line support for dealers and customers using the platform. Troubleshoot platform, order, invoice, and integration-related issues. Support Dealer Management System (DMS) and ERP integrations. Monitor support tickets and coordinate issue resolution with business and technical teams. Analyze support trends and identify opportunities for process improvements. Develop and maintain KPIs, reporting, and operational insights. Participate in testing, troubleshooting, and enhancement of digital solutions. Escalate complex issues to appropriate technical and business stakeholders. Required Qualifications Bachelor's degree in Business, Information Systems, Operations, or a related field. 2+ years of experience in customer support, software operations, eCommerce, or application support. Analytical, troubleshooting, and problem-solving skills. Communication and organizational abilities. Ability to learn new systems quickly and manage multiple priorities. A continuous improvement mindset with attention to detail. Preferred Qualifications Experience in trucking, automotive, OEM, or dealership environments. Experience with ServiceNow, Salesforce, Zendesk, or similar support tools. Familiarity with REST APIs, SOAP APIs, and system integrations. Knowledge of eCommerce platforms and payment processing. Experience with Power BI, Tableau, Jira, and Confluence. Understanding of Agile product development methodologies. Work Environment This position follows a hybrid work model. Benefits Medical, dental, vision, life, and disability insurance. Optional health savings account (HSA) and other medical savings options. Company matching on 401(k) retirement plan after 12 months of tenure. Employee Stock Purchase Program (ESPP). Wellness and employee assistance programs. Corporate discount savings program and additional member perks. Equal Opportunity Employer Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. #J-18808-Ljbffr