FEMALE VETERAN SERVICES MANAGER

Job Description

Job Description

FEMALE VETERAN SERVICES MANAGER

Management Job Description

JOB TITLE

Female Veteran Services Manager

DEPARTMENT

Clinical Services

REPORTS TO

Director of Clinical Services

FLSA CLASSIFICATION

Exempt

GRANT ALLOCATION

Yes, Continued employment is subject to grant availability, organizational need, performance, and compliance, and is not guaranteed for any specific period.

EMPLOYMENT STATUS

Full-Time

WORK LOCATION

Hybrid. Houston headquarters, community outreach locations, and approved remote work

COMPENSATION RANGE

Salary Grade MG-05. $52,000 to $68,000 annually

SCHEDULE

Regular full-time schedule, with occasional evening and weekend work

TRAVEL

Up to 20% local travel, with occasional regional and overnight travel

POSTING DATE / REVIEW DATE

July 22, 2026 / July 22, 2027

POSITION SUMMARY

The Female Veteran Services Manager provides operational leadership and day-to-day management for PTSD Foundation of America's Female Veteran Services Program. The position supervises assigned personnel, coordinates access to clinical care and non-clinical service delivery, manages partnerships and grant activities, and monitors program quality and outcomes. Working with licensed clinicians, peer support staff, case management, and community partners, the Manager advances trauma-informed, recovery-oriented, Veteran-centered, and faith-integrated services for women Veterans and their families.

MISSION AND FAITH-BASED IDENTITY

PTSD Foundation of America’s culture and mission are rooted in Christian principles and a commitment to serving Veterans with compassion and integrity. This faith-based identity informs how the Foundation leads, serves, and supports its workforce.

Mission Statement: Providing Faith, Hope, and Healing to those who bear the burden of Service & Sacrifice.

Vision Statement: Creating a world where veterans find hope by empowering them to embrace L.I.F.E.

PTSD Foundation of America is an equal opportunity employer. Employees and applicants of all faith backgrounds are welcome, and employment decisions are made without unlawful discrimination based on religion or any other protected characteristic. Reasonable religious accommodations are provided consistent with applicable law and the Foundation’s Religious Accommodation and Expression in the Workplace Policy.

Employees are expected to respect the Foundation’s faith-based identity and carry out their job-related responsibilities consistent with its mission, values, Code of Conduct, and service standards. Any position-specific religious duties or faith qualification must be documented as job-related, stated in the applicable posting, and approved by Human Resources and Compliance before recruitment.

ESSENTIAL FUNCTIONS

• Lead daily operations of the Female Veteran Services Program. Translate department strategy into work plans, service standards, schedules, participant engagement processes, and measurable performance goals.
• Customarily and regularly direct the work of at least two full-time-equivalent employees. Supervise, schedule, coach, train, and evaluate the Female Veteran Coordinator, Veteran Navigator, Peer Support Specialists, and assigned volunteers. Coordinate recruitment, onboarding, performance documentation, recognition, and corrective action with the Director and Human Resources.
• Coordinate participant enrollment, service navigation, internal and external referrals, outreach events, educational programming, and approved non-clinical Female Warrior Groups. Maintain timely communication with participants, families, staff, volunteers, and referral partners.
• Collaborate with licensed mental health professionals and other authorized providers to coordinate services. Promptly escalate safety, crisis, and clinical concerns under approved protocols, and do not independently assess, diagnose, treat, or provide professional counseling unless separately credentialed and authorized for those duties.
• Develop and maintain mission-aligned relationships with Veterans Affairs, Veteran Service Organizations, behavioral health providers, universities, nonprofits, referral agencies, and grant or donor partners. Coordinate volunteer engagement and represent the program at approved community activities.
• Assist with annual planning and administer the approved program budget within delegated authority. Monitor purchasing, expenditures, grant deliverables, donated resources, assets, and procurement to support responsible stewardship and compliance with funding restrictions.
• Maintain accurate, timely, and confidential program records and reports. Implement applicable grant, privacy, information-security, safety, licensing, HIPAA, and 42 CFR Part 2 requirements, as applicable. Ensure assigned personnel complete required training and report compliance concerns promptly.
• Monitor program KPIs, participation trends, service utilization, participant feedback, outreach activity, volunteer utilization, and grant metrics. Prepare operational reports, lead quality-improvement activities, recommend service enhancements, and perform other mission-aligned duties within the general scope and level of the position.

Scope note: This is an operational management role. Licensed clinicians retain authority for clinical assessment, diagnosis, treatment planning, psychotherapy, and other services regulated by professional licensure.

DECISION-MAKING AND SUPERVISORY SCOPE

Decision authority: Exercises delegated authority over program scheduling, workload assignment, routine operations, approved purchasing, community engagement, and budget monitoring. Makes personnel recommendations concerning hiring, performance, advancement, discipline, and separation for assigned staff; final actions remain subject to organizational approval. Has no independent clinical decision-making authority unless separately credentialed and authorized. Direct reports: Female Veteran Coordinator, Veteran Navigator, and Peer Support Specialists. Indirect or functional oversight: Assigned volunteers, clinical interns, and students supporting Female Veteran programming, as applicable.

MINIMUM QUALIFICATIONS

Associate's degree in social work, psychology, counseling, human services, public administration, healthcare administration, or a related field, or an equivalent combination of education and directly relevant experience; five years of progressively responsible experience in program management, behavioral health, Veteran services, nonprofit management, or human services; and two years of direct supervisory or team-lead experience. Current, active Texas Certification Board credentials are required as follows: (1) Peer Specialist Supervisor (PSS); and (2) at least one of the following: Peer Recovery Support Specialist (PRSS), Re-Entry Peer Specialist (JI-RPS), Mental Health Peer Specialist (MHPS), Recovery Support Peer Specialist (RSPS), or Peer Instructor. No professional clinical license is required for the operational duties of this position.

Required competencies include demonstrated knowledge of military culture, women Veterans' service needs, trauma-informed care, recovery principles, community resources, and partnership development; ability to supervise staff, manage competing priorities, analyze program data, prepare reports, and exercise sound ethical judgment; effective written, verbal, in-person, and virtual communication; proficiency with Microsoft 365 and the ability to learn ADP Workforce Now, PerformYard, DocTract, SharePoint, EHR, and program-reporting systems; and ability to meet the schedule and travel requirements of the role.

PREFERRED QUALIFICATIONS

Preferred qualifications are: (1) a current Certified Peer Support Specialist credential, Licensed Chemical Dependency Counselor license, or Licensed Chemical Dependency Counselor Intern registration; and (2) experience supporting women Veterans affected by Military Sexual Trauma, PTSD, moral injury, substance use, or co-occurring behavioral health conditions, including experience with grant-funded programs or multidisciplinary teams.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed in office settings, at community outreach locations, and in approved remote settings. The role frequently uses a computer and standard office equipment; frequently communicates in person, by telephone, and through virtual platforms; frequently remains in a seated or standing position; occasionally moves throughout program and event sites; and occasionally lifts, carries, or transfers materials weighing up to 25 pounds. The position requires up to 20% local travel, occasional regional or overnight travel, and occasional evening or weekend work. Duties may involve interaction with individuals experiencing distress or crisis and require use of established de-escalation, safety, and escalation procedures.

COMPLIANCE AND SAFEGUARDING

Comply with applicable laws, grant and donor restrictions, licensing or credentialing requirements, organizational policies, privacy and confidentiality standards, information-security controls, safety requirements, and the Code of Conduct.

Promptly report suspected misconduct, fraud, waste, abuse, conflicts of interest, privacy or security concerns, retaliation, or safety issues through established reporting channels. Cooperate with audits, investigations, training, and corrective-action activities applicable to the role.

EQUAL EMPLOYMENT OPPORTUNITY

PTSD Foundation of America provides equal employment opportunities consistent with applicable federal, state, and local law. Except where a lawful, documented religious qualification applies to a specific position, employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status. The Foundation prohibits unlawful discrimination, harassment, and retaliation.

REASONABLE ACCOMMODATION

Qualified applicants and employees may request a reasonable accommodation for disability, pregnancy, childbirth or related medical conditions, or sincerely held religious beliefs and practices. Accommodations will be evaluated through the applicable interactive process, consistent with law. To request an accommodation during the application process, contact Human Resources through the application portal or the contact information provided in the job posting.

AT-WILL EMPLOYMENT AND DISCLAIMER

This description summarizes the position’s general nature and level of work. It is not an exhaustive list and does not create an employment contract or guarantee continued employment. Duties may be modified or reassigned consistent with organizational needs, applicable law, and the employee’s qualifications. Employment is at will unless a written agreement signed by the President and Chief Executive Officer states otherwise.