Tech Support Specialist
Advocate
Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We’re looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future. Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2–4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what’s broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment. #J-18808-Ljbffr Advocate
$32 - $35 per hour
...A leading IT solutions provider is seeking a TV Production Support Analyst to provide onsite technical support for live television production environments in New York City, specifically for Saturday Night Live. The role demands strong troubleshooting skills and experience...SuggestedHourly payNight shiftSTAND 8 Technology Consulting
New York, NY1 day ago- Apple Inc. is hiring for an Entry‑Level Remote Customer Support Specialist to provide technical assistance and customer service. Candidates should have a high school diploma and strong communication skills. This role offers an opportunity to work with cutting-edge technology...SuggestedRemote job
- MaziCTools is seeking Apple Advisors to provide customer support in the United States. This role allows you to assist Apple customers while... ...and a reliable computer setup. Join us to be part of a renowned tech company that values customer satisfaction and technical...SuggestedRemote jobWork from home
- A leading contact center technology firm is seeking a part-time Customer Tech Support Representative for a fully remote position. In this role, you will provide troubleshooting and hardware reboot support, manage multiple systems to assist customers, and document service...SuggestedRemote jobPart timeFor contractors
$260k - $370k
...what’s next. We recently launched a new ad-supported tier to offer our members more choice in... ..., and processes that enable Product and Tech teams to deliver value to our customers.... ...We are seeking a Senior Product Support Specialist to own the knowledge architecture and...SuggestedHourly payFull timeImmediate startFlexible hoursNetflix Inc
New York, NY5 days ago$55k - $70k
...cybersecurity company is looking for a Technical Success Specialist in the United States. This entry-level role focuses on client support and technical assistance, while providing... ...in cybersecurity. Candidates should have tech support experience, strong communication...Remote workBlackcloak
New York, NY1 day ago$260k - $370k
...For our client, we are seeking a Sr. Product Support Specialist to join the team of a leader in the Hospitality & Recreation space. This role... ...informational base Qualifications 8+ years of experience in Ad Tech, focusing on technical support or solutions engineering...Hourly payImmediate startVisa sponsorshipFlexible hoursLadders
New York, NY3 days ago- Framework Ventures is seeking an experienced Tech Support Specialist to ensure contributors have seamless access to IT resources. The role involves troubleshooting technical issues, collaborating with internal service teams like DevOps and SecOps, and providing proactive...Remote jobFlexible hours
- ...reimbursement journey. Role Overview We're looking for an IT Support Specialist to help lead IT as we plan to relocate one of our office... ...able to make quick decisions and keep pace at a fast-moving tech company Why You’ll Love Working Here We’re a collaborative,...Full timeWork at officeRemote workRelocationFlexible hours
- ...Warfighter technology to large-scale installation projects. NSTXL supports technology delivery to the Department of Defense by serving as a... ...Duties and Responsibilities Member Correspondence & "Tier 1" Tech Support Frontline Support: Manage the primary membership inbox;...Contract workRemote work
- ...We are seeking a proactive, detail-oriented Yardi Support Specialist to provide mid- to high-level support across our Yardi platform. This full-time role (hybrid schedule) is critical to ensuring the smooth operation of our real estate accounting systems, maintaining...Full time
L+M Development Partners
New York, NY2 days ago - ...Patient Support Tier 1 Specialist Description, and ideal candidate description: Tier 1 specialists handle all phone calls, emails, and SMS messages... ...with one of the fastest-growing startups in health-tech. Fully remote working environment available in the following...Hourly payRemote workMonday to FridayShift workWeekend work
Phil
New York, NY5 days ago - ...Provide support assistance with technical problem solving, event setups and equipment deployment, including receiving and checking in hardware / equipment inventory in the Provisioning Center equipment delivery and hardware and software set-up and configurations. Other...Shift workNight shift
Infojini
New York, NY1 day ago - ...are currently seeking a dedicated and articulate Live Chat Support Specialist to join our growing team. This is a Full-Time , fully Remote... ...passion for 3D printing, engineering, or a related high-tech field would be a significant advantage. What We Offer The...Full timeRemote workWork from home
Aveniya
New York, NY2 days ago $52k - $55k
...technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Support team is growing and looking for an enthusiastic Support Specialist to join us! We hire in the following states: AZ, CO, CA, FL, ID, GA, IL, NH, KS, MA, MI, MN, NC,...Private practiceMedBridge
New York, NY5 days ago- ...ranking #1 for PACS Europe UK/Ireland in the2026 Best in KLAS: Global Software (Non-US) report . Job Description The System Support Specialist I is an integral member of the Client Support team, responsible for delivering reliable, responsive technical support for Intelerad...Local areaRemote workAfternoon shift
Intelerad
New York, NY2 days ago - ...A leading support service provider is seeking a Support Representative to work from home in various states of the U.S. The role offers competitive wages and involves providing exceptional customer and technical support. Key requirements include a typing speed of 40WPM,...Remote workWork from homeFlexible hours
Wahojobs
New York, NY5 days ago $62k - $75k
...you do? Our Customer Experience team is growing! As a Product Support Specialist, you are the frontline expert helping customers successfully... ...below. Ownership & Financial Equity in a global, high‑growth HR tech SaaS leader 401(k) with a 3% company match effective the...Temporary workWork at officeImmediate startRemote workWork from homeHome officeWeekend work2 days per week3 days per weekHi Bob Limited
New York, NY2 days ago$38.46 - $43.27 per hour
...of their aspirations in a diverse community of all faiths. The Cathedral School seeks a dedicated and passionate Technology Support Specialist to join the Technology Department. The Technology Support Specialist works closely with the Director of Technology to maintain...Hourly payWork at officeWeekend workAfternoon shiftCathedral School of st John
New York, NY3 days ago$70k - $80k
...and profitability. Backed by Private Equity, we are on an exciting scale‑up journey and expanding our US team with a Product Support Specialist who will play a key role in supporting our product operations and ensuring a seamless technical experience for our customers....Work experience placementRemote workLiquid Barcodes
New York, NY8 hours ago$19 - $23 per hour
...is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Systems Support Specialist I based in the United States. This is an excellent opportunity for a customer-focused IT professional to provide remote technical...Hourly payWork at officeRemote work$75k - $90k
Overview As an enterprise technology support specialist at ProPublica, you’ll be at the forefront of providing technical support for colleagues... ...we will continue to consider candidates as long as the posting remains live on our site. #J-18808-Ljbffr Tech Jobs for GoodFull timeLive inWork at officeRemote work$150 per hour
...Base pay range $150.00/hr - $200.00/hr My client are a Quantitative Investment Management firm seeking a Senior Technical Support Specialist to run the IT estate across the Family Office. Key Qualifications Extensive experience delivering white glove L1, L2 and L3...Contract workWork at office- About Us We’re a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning... ...and customer base continue to scale, we’re looking for a Support Specialist to deliver exceptional customer experiences while helping build...Remote work
- Computer User Support Join our growing team as a Remote Computer User Support Specialist who will provide technical assistance and user support across our digital platforms. This role is ideal for individuals who enjoy troubleshooting, helping users resolve issues, and...Remote job
$125k - $130k
...Telecommunications sectors. currently manages over $27 billion in equity capital is seeking a full-time Senior Desktop Specialist to provides technical support to all firm's professional staff and support requests via e‑mail, phone, and in‑person, during business and after‑...Permanent employmentFull time$65k - $75k
...and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft Technical phone support to customers. Learning, understanding, implementing and training on FA2 and Prosoft. Identification and communication of additional...- ...& Experience Customer Service Experience basic troubleshooting Job Description Insight Global is looking for a Remote IT Support Specialist working for a large healthcare company. This candidate will be assisting with answering the phones from the help desk of clinical...Contract workRemote workShift work
$60k - $90k
...people plan and book travel. About The Role We’re looking for a Support Specialist to join our growing Product Operations & Support team. This... ...support, help desk, or operations role, ideally within the tech space Experience with ticketing platforms (e.g., Intercom, Zendesk...Full timePart timeWork experience placementWork at officeRelocation- Job Summary We are seeking a Support Specialist to join our team and provide technical support, and problem-solving solutions to our customers. The ideal candidate has excellent customer service and troubleshooting skills and is able to provide timely and efficient resolutions...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Tech Support Specialist. Be the first to apply!
- youth support specialist New York, NY
- trade support associate New York, NY
- entry level IT support specialist New York, NY
- support representative New York, NY
- mission support specialist New York, NY
- patient support associate New York, NY
- laboratory support specialist New York, NY
- sales support specialist New York, NY
- program support specialist New York, NY
- direct support specialist New York, NY