Performance Manager Consultant

Job Description

Job Description

Applied Concepts is currently seeking a Performance Manager Consultant to join our team in a hybrid role , working both from our Lake Mary office and from home.

Applied Concepts partners with automotive dealerships nationwide to boost performance, profitability, and customer engagement. By leveraging expertise in phone skills training, multi channel retail strategies, and human-to-AI interactions, you’ll guide dealership teams toward success. This is a high-impact consulting role for someone who thrives on problem-solving, driving measurable results, and transforming the customer experience.

Applied Concepts provides multi-channel sales and lead conversion and communications training across the automotive and motorsports industries (i.e., car dealerships, motorcycle dealerships, dealership groups, and auto manufacturers). Applied Concepts also provides mystery shopping, call analytics, call grading, and other solutions.

What You’ll Do

Consulting & Coaching

• Deliver engaging virtual sessions focused on sales performance and digital retailing strategies
• Coach dealership teams on process and techniques for lead conversion.
• Partner with client leadership and staff to align on goals, track progress, and drive sustainable improvement

Sales & Digital Process Optimization

• Help dealerships modernize their sales approach by optimizing end-to-end digital workflows
• Evaluate assessment results and provide solution strategies to improve lead response, customer communication, and performance tracking

Strategic Problem Solving & Relationship Management

• Identify performance gaps and create tailored solutions to drive measurable growth
• Build strong, long-term relationships with dealership clients through consistent support and follow-up
• Use reporting and analytics tools to monitor progress and reinforce training effectiveness

What We’re Looking For

• Strong background in consulting, training, or performance coaching—automotive or retail experience preferred
• Experience driving process adoption, performance improvement, and change management
• Familiarity with digital retailing tools, CRM systems, and SaaS solutions
• Excellent communication, presentation, and relationship-building skills
• Self-motivated and results-driven, with the ability to work effectively in a hybrid environment

Qualifications

• 1+ year(s) of account management or sales experience
• 1+ year(s) of Automotive industry experience or equivalent, not required, but plus
• Exceptional interpersonal, communication, and writing skills
• Ability to multi-task, prioritize, and manage time efficiently
• Have a positive, self-driven, team-first mentality with a desire to learn
• Salesforce experience a plus

Why Applied Concepts

• Competitive compensation
• No nights or weekends
• Continuous coaching and development
• Full Benefits Package (Medical, Dental, Vision, 401(k), Life Insurance, Disability Insurance)
• Paid Holidays