Operations Manager - Seaside Hotel

Job Description

Job Description

Summary/Objective

The Operations Manager is responsible for the daily operations of front and back of the house, ensuring the ultimate comfort, cleanliness, safety and standards for all guests and employees.

• Oversee all hotel operations to include, but not limited to, guest service and registration (check-in/check-out), staffing, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management and policy and procedure implementation and enforcement
• Handle all weekly schedules.
• Coordinates and work alongside with the Maintenance department.
• Inspects premises, guest rooms, and linen rooms, to assure employees maintain the property's superior standards of housekeeping.
• Actively participate in daily briefing, daily warm up and department meetings.
• Identifies and resolves problems in a timely manner, and develops alternative solutions.
• Must be able to perform duties of Room Attendant and Turndown Attendant if needed.

• Check daily assignment / daily duties.
• Assist in maintaining and controlling all housekeeping equipment.
• Assist with recruitment, hiring, training, evaluating, motivating, and disciplining employees.
• Comply at all times with hotels standards and policies.
• Completion and posting of schedules in a timely manner.
• Assist in maintaining required parts of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis
• Monitor daily assignments of all employees of the Housekeeping department.

• Perform any other duties assign by his/her General Manager.
• Responsible for all office operations including guest services, bookkeeping and payroll
• Oversee the training, development and support of property staff
• Provide exceptional guest service

Competencies

• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.

Supervisory Responsibility

This position has supervisory responsibilities.

Work environment

While performing the duties of this job, the employee is frequently exposed to variable temperature conditions (or extreme heat or cold). Also, variable noise levels, outdoors/indoors, fumes/odor hazards, dust and/or hazards, chemicals and biohazards.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.

Required Education and Experience

• A minimum of (3) years of management experience in a Housekeeping Environment.
• A minimum of (2) year of hotel experience in a managerial level.
• Must be able to work independently and exercise good judgment to resolve issues.
• Ability to work a flexible schedule, including weekends and holidays
• Excellent communication skills, both written and oral.
• Bi-lingual preferred.

AAP/EEO Statement

The hotel is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.