Field Cable Service Technician / Broadband Technician

Job Description

Job Description

Join Next Solutions | Where Purpose Meets Action

At Next Solutions, we're on a mission to deliver world-class telecommunications service, from cable, internet, and phone installations to fiber construction and broadband support, with integrity, professionalism, and a commitment to excellence. We believe every team member matters and plays a role in shaping the future of connectivity, serving our customers, and supporting our communities.

Join us if you're ready to grow, solve real challenges, and make a difference every day.

Cable Television | Broadband Internet | Smart Home Services

Location : Detroit, MI and surrounding service areas
Position Type:  Full-Time
Schedule:  Full-Time Opportunity | 40+ Hours Weekly Available  
Pay Range: $39,359 - $92,067 per year
Ability to earn over $1000 per week

BENEFITS OFFERED:

• Medical, Dental & Vision Insurance
• Health Savings Account
• Life Insurance & Supplemental Insurance
• Paid Time Off (PTO) 
• Employee Assistance Program (EAP)
• Employee Discounts Program
• Company owned vehicle (for qualified candidates only)
• Paid training and onboarding
• On-the-job technical training
• Travel opportunities with additional incentive pay

SUMMARY:  Next Solutions is seeking experienced and motivated Cable Service Technicians, Broadband Technicians, Internet Installers, Telecommunications Technicians, and Field Service Technicians to support residential installation, service, and troubleshooting activities throughout the Detroit market and surrounding areas.

Technicians will install, maintain, and troubleshoot cable television, high-speed internet, phone, and connected home services while delivering an exceptional customer experience during every service visit.

This opportunity is ideal for self-motivated individuals who enjoy hands-on technical work, customer interaction, problem-solving, and working independently in the field.

The ideal candidate has previous experience installing or servicing telecommunications equipment and is comfortable working independently in customer homes and businesses.

Successful candidates may have experience as a:

• Cable Service Technician
• Broadband Technician
• Internet Installation Technician
• Telecommunications Technician
• Field Service Technician
• Cable Installation Technician
• Residential Service Technician
• Fiber Technician
• Broadband Installation Technician
• Network Installation Technician
• Low Voltage Technician
• Communications Technician
• Service & Repair Technician
• Field Operations Technician
• Home Technology Installer

Candidates should be:

• Customer-focused and professional
• Comfortable troubleshooting technical issues
• Reliable and self-motivated
• Safety-conscious and detail-oriented
• Able to work independently with minimal supervision
• Comfortable working both indoors and outdoors
• Committed to delivering a positive customer experience

WHAT YOU’LL DO:

• Install and activate cable television, broadband internet, and phone services
• Perform new service installations, reconnects, upgrades, and service transfers
• Troubleshoot service interruptions and diagnose connectivity issues
• Install and configure modems, routers, cable boxes, and related equipment
• Run and secure interior and exterior wiring according to installation standards
• Relocate and install cable outlets and network connections
• Verify signal levels, service quality, and equipment functionality
• Educate customers on equipment operation and service features
• Complete assigned service work orders and installation requests
• Follow company safety standards and installation procedures
• Maintain accurate job documentation and service records
• Deliver exceptional customer service during every customer interaction

WHAT WE ARE LOOKING FOR:

• Previous experience installing cable television, broadband internet, telecommunications, satellite, fiber, or related technology services preferred
• High School Diploma or GED preferred
• Strong troubleshooting and problem-solving skills
• Ability to work independently and manage assigned workload
• Customer service or sales experience is a plus
• Comfortable working outdoors and inside customer homes
• Ability to lift and carry up to 80 pounds regularly
• Ability to climb ladders and work in a variety of environments
• Ability to use hand tools, testing equipment, and installation tools safely
• Valid driver's license preferred
• Reliable transportation
• Ability to successfully complete required drug screening
• Availability to work a flexible schedule, including evenings and weekends when business needs require
• Ability to meet productivity, quality, and customer service expectations

Equipment Experience Preferred

Experience operating or working with the following equipment is highly valued:

• Coaxial cable installation tools
• Signal testing equipment
• Modems and routers
• Cable converters and receivers
• Network wiring tools
• Broadband service equipment
• Smart home connectivity devices
• Low-voltage installation tools

WORK HOURS & LOCATION REQUIREMENTS:

• This is a field-based role requiring full-time travel to customer locations, within a <100-mile service area around Detroit
• The typical schedule is 40-50 hours per week, including alternating weekends as needed. 
• Technicians may work in residential, commercial, indoor, and outdoor environments.

WORK AUTHORIZATION REQUIREMENTS:

• Applicants must be legally authorized to work in the United States at the time of application.
• We are unable to sponsor or take over sponsorship of a U.S. Employment visa (e.g. H-1B) for this position.