SERVICE ADVISOR

Worldwide Equipment Enterprises, Inc.

POSITION SUMMARY

The Service Advisor acts as an advocate for the customer, playing a key role in ensuring a positive experience for the customer through effective communication throughout the service process, meeting or exceeding their expectations.

ESSENTIAL DUTIES and RESPONSIBILITIES

Serves as the point of contact for the customer in the Service process, identifying the needs of the customer and establishing shared expectations for work to be performed
Establishes the repair order accurately, including details around specific services to be performed and payment for each component of the repair order.
Completes and communicates repair estimates to customers and receives approvals for repairs in advance.
Keeps the customer informed throughout the Service process, providing regular updates to clarify progress, status, and costs, avoiding any surprises or misunderstandings.
Maintains ongoing communication with Service Department team members to maintain awareness of progress, status, and any unplanned issues that may affect completion of the repair order.
Receives and processes payments prior to release of the vehicle to the customer.
Reviews all warranty repairs to ensure all requirements for filing a warranty claim are collected
Contacts customers to follow up on work performed and/or ask for business, scheduling work into the shop to help maintain efficient operations
Maintains the professional appearance of the Service Desk area and demonstrates positive, professional behavior at all times in person or on the phone with customers and co-workers.
Demonstrates safe working habits at all times.
Performs other related duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); additional related education/training is a plus.
1 year of related experience, demonstrating some or all of the key functions of the role, including direct contact with customers both in person and over the phone.

REQUIRED SKILLS

Effective communication/listening skills and the ability to work well with others at a variety of levels.
Excellent customer service skills, including active listening, tact/diplomacy, empathy, and the ability to respond to customer complaints effectively.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) and a demonstrated ability to learn/navigate other systems.
Knowledge of administrative responsibilities, systems, and procedures, with hands-on experience with office equipment.
Ability to read, analyze, and interpret business documents
Excellent time management skills, understanding that establishing priorities and meeting customers' expectations involves balancing service work appropriately.
Ability to multi-task and prioritize workload
Attention to details and problem-solving skills
Positive attitude and strong organizational skills

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the SERVICE ADVISOR in Huntington, WV vacancy

Auto Repair Service Advisor Maysville, KY
$40k - $80k
...Job Description Job Description Automotive Service Advisor – Relationship Focused | Customer Care About the Role Maysville Auto Repair is looking for a relationship-focused Service Advisor who enjoys meeting new people and building long-term relationships with...
Suggested
Maysville Auto Repair
Huntington, WV
2 days ago
Service Advisor
...Harley-Davidson Service Advisor Join the Team at Black Sheep Harley-Davidson! Do you have a passion for motorcycles and enjoy helping people? Black Sheep Harley-Davidson is looking for a motivated, customer-focused Service Advisor to join our Service Department. As the...
Suggested
Local area
The Cole Family of Harley-Davidson Dealerships
Huntington, WV
2 days ago
Service Advisor
...the industry through purposeful innovation and creativity. Advisors work with technicians during the entire process, communicating... ...maintenance. Advises customers on necessary and recommended services. Offers additional services and repairs to customers. IDEAL...
Suggested
Local area
Moses Honda Volkswagen
Huntington, WV
7 days ago
SERVICE ADVISOR
...Job Description Job Description POSITION SUMMARY The Service Advisor acts as an advocate for the customer, playing a key role in ensuring a positive experience for the customer through effective communication throughout the service process, meeting or exceeding...
Suggested
Work at office
Worldwide Equipment Enterprises Inc
Huntington, WV
8 days ago
Service Advisor
...Paid Training ~ Employee vehicle purchase plans ~ Long term job security ~ Health and wellness ~ Discounts on products and services Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous,...
Suggested
Temporary work
Local area
Dutch Miller Auto Group
Huntington, WV
3 days ago
Program Support Assistant
The position serves as assistant to the Vet Center Director, providing a wide range of staff assistance to the supervisor, and to other office staff members. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 0...
Work at office
US-Department-of-Veterans-Affair
Huntington, WV
1 day ago
(USA) Tire and Battery Service Advisor
$19 - $27 per hour
...to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services. Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Sam's Club
South Point, OH
4 days ago
Program Support Assistant
...requires an online assessment. The online assessment measures critical general competencies required to perform the job Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical...
Seasonal work
Work at office
Remote work
Veterans Affairs, Veterans Health Administration
Huntington, WV
1 day ago
Sales Coordinator Remote
$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance license...
Remote job
Work from home
Flexible hours
HMG Careers
Huntington, WV
more than 2 months ago
Office Administrator
...for Teaching and Learning which includes three departments (Faculty Development Program, Writing Across the Curriculum Program, and Service Learning Program). This position reports to the Executive Director of the Center for Teaching and Learning. Demonstrated ability...
Work at office
USC Marshall School of Business
Huntington, WV
5 days ago
Office Administrator
$20 - $25 per hour
...Are you a friendly and organized individual with a drive for providing exceptional customer service? We are seeking a professional office administrator to join our Huntington, WV team. As the first point of contact for clients and visitors, you will play a crucial role...
Work at office
Viking Automatic Sprinkler
Huntington, WV
5 days ago
Program Support Assistant
Assistant To The Vet Center Director The position serves as assistant to the Vet Center Director, providing a wide range of staff assistance to the supervisor, and to other office staff members. US Government Jobs
Work at office
US Government Jobs
Huntington, WV
3 days ago
Automotive Service Advisor
...Job Description Job Description Job Description: Automotive Service Advisor Company Description Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees,...
Victory Toyota Highlands
Barboursville, WV
a month ago
Marketing & Sales Coordinator
...a beautiful 171-acre campus in Huntington, West Virginia, Woodlands is home to a dedicated team committed to providing exceptional service and enriching the lives of our residents every day. The Marketing & Sales Coordinator plays an important role in supporting the Marketing...
Full time
Part time
Flexible hours
Woodlands Retirement Community
Huntington, WV
3 days ago
BioTech Sales Account Rep
...high performance in current position and strong aptitude for learning High sense of urgency in particular with regards to customer service orientation Strong business acumen and ability to understand market opportunities Ability to thrive in a highly driven culture that...
Immediate start
Innovativ Pharma, Inc.
Huntington, WV
5 days ago
Senior Home Lending Advisor - Huntington WV
...Senior Home Lending Advisor Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional... ...mentors the branch team by providing training on products and services. Works together with bankers, meets with their customers and...
Work experience placement
Local area
Immediate start
Relocation
Chase
Huntington, WV
3 days ago
Senior Home Lending Advisor - Huntington WV
...: Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding... ...mentors the branch team by providing training on products and services. Works together with bankers, meets with their customers...
Work experience placement
Local area
Immediate start
Relocation
JPMorgan Chase Bank, N.A.
Huntington, WV
5 days ago
Clinic Receptionist
Clinic Receptionist Cabell Huntington Hospital seeks a casual, as needed Clinic Receptionist to work in our CHH Dermatology Clinic. The incumbent will meet and greet patients for the Clinic as needed, schedule patient appointments, answer telephone and direct calls...
Casual work
Work at office
St. Mary's Medical Center (West Virginia)
Huntington, WV
1 day ago
Installer Service Specialist
...The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers...
Local area
Flexible hours
O'Reilly Auto Parts
Huntington, WV
4 days ago
Part-time Receptionist
...instructions Ability to organize, document, and implement detailed records and forms Excellent communications skills Excellent customer service skills Good organizational skills Excellent keyboarding and computer skills Computer literacy, specifically MS Word for Windows...
Hourly pay
Part time
Work at office
Shift work
Weekend work
Afternoon shift
FOSTER FOUNDATION INC
Huntington, WV
1 day ago
Receptionist
Receptionist Career Opportunity Are you a friendly and organized individual with a passion for creating a welcoming atmosphere? Join our team as a Receptionist, where we believe in fostering careers close to home and heart. Be the first point of contact at our hospital...
Full time
Part time
Flexible hours
Shift work
Night shift
Weekend work
Day shift
Afternoon shift
Weekday work
Encompass Health
Huntington, WV
1 day ago
Office Administrator
...detailed record management and data tracking Qualifications Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Excellent written and verbal communication skills Ability to multi-task, organize, and prioritize work #J-18808-Ljbffr Acro Service Corp
Work at office
Acro Service Corp
Huntington, WV
5 days ago
Legal E-Billing Specialist: Invoicing & Client Support
A prominent law firm is seeking a Client E-Billing Representative responsible for managing legal billing functions, including time transfers, special bills, and ebilling site management. The ideal candidate should have at least 3 years of legal billing experience and a ...
Dinsmore & Shohl
Huntington, WV
2 days ago
Remote Paid Panel Customer Service Representative Agent Welcome
$750 per week
...consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for...
Part time
Casual work
Remote work
Flexible hours
AFG
Huntington, WV
2 days ago
Customer Service Associate II
...Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your Role at Dollar Tree: As a Customer...
Contract work
Part time
Local area
Dollar Tree
Chesapeake, OH
5 days ago
Breast Center Receptionist
...necessary to effectively complete the registration process, either in person or by telephone and to assure proper collection of data for services rendered. Registration of each patient accurately, including compliance check, medifax, application extender. Education:...
Part time
Work experience placement
Work at office
St Mary's Medical Center
Huntington, WV
2 days ago
Remote Banking Customer Support Specialist
...WesBanco Bank Inc. is seeking a Customer Service Specialist I in Huntington, West Virginia. This role is pivotal for addressing customer inquiries and providing exceptional service via the bank's call center. The successful candidate will demonstrate effective communication...
Remote work
Afternoon shift
WesBanco Bank Inc.
Huntington, WV
1 day ago
Customer Service Associate
...Customer Service Associate We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change. Customer Service...
Weekly pay
Work experience placement
Flexible hours
Par Mar Oil Company
Huntington, WV
5 days ago
Senior Home Lending Advisor - Huntington WV
...Profile Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and... ...mentors the branch team by providing training on products and services. Works together with bankers, meets with their customers and introduces...
Work experience placement
Local area
Immediate start
Relocation
JPMorganChase
Huntington, WV
2 days ago
Customer Service Representative
$160k
Roots offers surrogacy with strong support and compensation for a structured, fully managed journey. Base compensation up to $160,000+ is complemented by monthly payments, reimbursements, and bonuses. All medical expenses are covered, and travel, lost wages, childcare,...
Confidential
Huntington, WV
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to SERVICE ADVISOR. Be the first to apply!