Front Desk Receptionist

Job Description

Job Description

Full job description

Overview

We are seeking a friendly, dependable, and professional Front Desk Receptionist to provide excellent customer service to our hotel guests. The ideal candidate will have strong communication skills, a positive attitude, and the ability to remain organized in a fast-paced environment.

Responsibilities:

• Greet guests warmly and assist with check-ins and check-outs
• Create, update, and manage guest reservations
• Answer phone calls and respond to guest questions
• Process payments, deposits, and refunds accurately
• Provide information about hotel services and nearby attractions
• Handle guest concerns professionally and resolve issues when possible
• Communicate with housekeeping and maintenance regarding guest requests
• Maintain a clean and organized front desk and lobby area
• Complete shift reports and balance the cash drawer
• Follow hotel safety, security, and privacy procedures
• Perform other front desk duties as assigned

Qualifications:

• Excellent communication and customer-service skills
• Friendly, professional, and dependable
• Basic computer and typing skills
• Ability to multitask and remain calm under pressure
• Strong attention to detail
• Must be punctual and able to work independently
• Hotel or customer-service experience is preferred but not required
• Must be available to work assigned shifts, including weekends and holidays when needed

Benefits:

• Competitive hourly pay
• Employee hotel discounts
• On-the-job training
• Friendly and professional work environment
• Opportunities for additional hours and advancement